POSITION PURPOSE: This role is instrumental in facilitating our clients’ seamless onboarding journey.

MAJOR RESPONSIBILITIES:

• Responsible for executing Know Your Customer (KYC) processes and continuous due diligence in compliance with multiple regulatory standards for both potential and current client and partner accounts.
• Analyse and investigate alerts that are generated using standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements.
• Promote a high degree of global onboarding knowledge and compliance standards with a client-focused mindset.
• Identify, record and resolve/escalate suspicious findings following well established escalation and reporting obligations
• Maintain user confidence and protects operations by keeping information confidential.
• Comply with all policies, guidelines, and procedures, and actively participate in training to stay abreast of the evolving competitive and regulatory environment.
• Work collaboratively & cohesively with key stakeholders to identify, action and develop due diligence processes that contribute to operational efficiency and personalized client experience.
• Proactively participate in assigned projects that promote client value, operational efficiency, and innovation.
• Oversee the creation and management of trading and rebate accounts.
• Stay up-to-date on the latest industry trends and technologies related to onboarding processes, and share insights and recommendations with the broader team.
• Provide direct assistance to clients and partners for any concerns related to onboarding.
• Strive to meet and exceed Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis.