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Administration, Operations, and Support · Robinsons Cyberscape Gamma, Ortigas Center, Pasig City

Client Services Supervisor

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?


NEW ACCOUNT SETUP

  • Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises


ONBOARDING OPERATIONAL SUPPORT

  • Conduct onboarding for new hires and nurturing long-term client and staff relationships
  • Establish a clear understanding of the client’s tactical strategic plans
  • Prepare client/sales visit agenda and presentations
  • Develop effective communication platforms for clients and staff
  • Any other administrative task requested on a regular or ad-hoc basis
  • Deal with client requests and troubleshoot problems


KEY ACCOUNT MANAGEMENT

  • Drive inside sales initiatives
  • Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
  • Act as an escalation point and a major advocate of the client
  • Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
  • Identify, develop, implement, and make recommendations on strategic value-adds (innovation)


Assistance with Client IT Requirements

  • Coordinating the management of IT and equipment Purchase Orders with Suppliers
  • Raising IT tickets for clients where necessary
  • Follow-up on installation progress or resolution of tickets
  • Maintain an inventory of purchased equipment and status


WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES

  • Proactive, resourceful, self-motivated, takes initiative
  • Strong communication skills (written and spoken)
  • High service orientation.
  • Ability to meet deadlines with excellent time management skills
  • Calm, polite, and professional behavior.
  • Precise, accurate and attentive to details
  • General business knowledge


SPECIAL REQUIREMENTS

  • Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
  • Advanced knowledge of Google Doc, Sheets, Mail, Calendar
  • Experience with Australian businesses is beneficial


QUALIFICATIONS EXPERIENCE

  • Bachelor’s Degree
  • At least three plus (3+) years of experience
Role type
Administration, Operations, and Support
Role
Others
Locations
Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
Work Schedule
7:00AM to 4:00PM
Shifting Schedule?
false
Shifts with Daylight Savings?
false

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About Satellite Office

Join a team of dedicated professionals and work directly with leading global brands, where your skills and experience are truly valued.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Administration, Operations, and Support · Robinsons Cyberscape Gamma, Ortigas Center, Pasig City

Client Services Supervisor

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