Solutions Engineer
You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams — together managing tens of trillions of dollars in assets — to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from "something's wrong" to a diagnosed, explained root cause.
What You'll Do
Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes
Trace issues through logs, traces, and underlying data down to the code
Demo the platform live to show clients how to configure it for their exact workflow
Use AI tools daily to move faster through code and data than manual digging alone
Turn recurring headaches into permanent fixes instead of repeat tickets
Write clean tickets and documentation so nothing gets lost in translation
Flag and escalate issues that cross systems or hit multiple clients
What You'll Bring
2–4 years in a technical, client-facing role — support engineering, solutions engineering, implementation, or QA
Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause
Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike
A genuinely curious streak — you want to know why
You already use AI tools as part of how you work
A flexible schedule with at least 4–5 hours of daily overlap with US Eastern Time
What's In It For You
Work directly with senior engineering leadership from day one — no layers between you and real ownership
A genuine growth path: start in the ticket queue, graduate into leading your own investigations, reviewed at first, then trusted to run solo
High-visibility work on a platform trusted by firms managing tens of trillions in assets
Real flexibility on hours — not a buzzword, an actual confirmed policy
AI tooling as a core part of your daily workflow, not an afterthought
Ready to trade scripted support for real investigation?
Apply now — next step is a conversation with our recruitment team.
- Role type
- Information Technology Support
- Role
- Others
- Location
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Fully Remote
- Work Schedule
- Mondays through Fridays (8:00 PM to 5:00 AM or 9:00 PM to 6:00 AM Manila Time)
- Shifting Schedule?
- No
- Shifts with Daylight Savings?
- Yes
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.