Customer Care Associate (Order Management)
Help Keep Customer Orders Moving Smoothly from Purchase to Delivery
We're looking for a detail-oriented Customer Care Associate who enjoys working behind the scenes to ensure every customer order is processed accurately and efficiently. If you're experienced in order management, invoicing, customer support, and ERP systems, this is an opportunity to join a growing business where your work directly impacts customer satisfaction and operational success.
About the Role
You'll join a fast-growing business in the home furnishings and design industry that values collaboration, continuous improvement, and exceptional customer experiences. Working closely with customer care, logistics, warehouse, and finance teams, you'll help manage the complete order lifecycle while ensuring service levels and quality standards are consistently met.
What You'll Do
Process customer orders, returns, and related transactions within an ERP system
Maintain accurate customer and order records
Release orders to warehouse and logistics teams within required timelines
Generate invoices and support payment collection activities
Monitor order accuracy and data quality standards
Meet departmental KPIs and service-level targets
Coordinate with internal teams to resolve order or invoicing issues
Provide cross-functional support to the wider Customer Care team
What You'll Bring
Required
1-2 years of customer service, customer care, or order management experience
Experience with order processing and invoicing
Experience using an ERP platform
Strong Microsoft Excel and general MS Office skills
Excellent English communication skills
Strong attention to detail and organizational ability
Ability to manage multiple tasks in a fast-paced environment
Nice to Have
Experience supporting logistics, warehousing, fulfillment, retail, wholesale, or similar operations
Exposure to payment collection processes
Advanced Excel skills for reporting and analysis
What's In It For You
Opportunity to join a growing and stable organization
Collaborative and supportive team environment
Exposure to end-to-end order management operations
Ongoing learning and development opportunities
Competitive salary, discussed during the interview process
Ready to Apply?
If you thrive in a structured, fast-paced environment and enjoy delivering excellent customer experiences through accuracy, organization, and teamwork, we'd love to hear from you.
- Role type
- Supply Chain and Logistics
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Monday to Friday (11:00 PM - 8:00 AM Manila Time)
- Shifting Schedule?
- Yes
- Shifts with Daylight Savings?
- No
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.