Financial Assistance Officer
Help people get back on track — and grow your career in the process.
We're looking for a confident, solutions-focused Financial Assistance Officer to join a fast-moving Collections team supporting customers of a consumer lending business in the earliest stages of financial difficulty. This isn't a script-reading role — you'll be trusted to lead real conversations, find workable solutions, and help shape how the team improves over time.
About the Role
You'll be the first point of contact for customers navigating early arrears (within their first 1–90 days), working both inbound and outbound to understand their situation and get repayments back on track. It's a role built for someone who can hold a conversation with confidence, think on their feet, and genuinely wants to find the right outcome for the person on the other end of the line.
What You'll Do
Be the first point of contact for customers reaching out about financial difficulty (calls and emails)
Proactively connect with customers in early arrears to talk through payment options
Process over-the-phone payments and set up payment arrangements
Support customers who want to pay out their loan or update account details
Coordinate default and legal notice issuance where required
Work closely with the case management team and external partners to keep customers supported
Help spot opportunities to improve how the team works, not just follow the process
What You'll Bring
Strong verbal and written communication skills — you can talk to anyone, at any level, with confidence
A genuine drive to find solutions, not just process cases
Sharp attention to detail and the ability to juggle multiple priorities
Comfort picking up new systems and processes quickly
Availability for Manila-time shift hours, Monday to Friday (with some flexibility required as hours may shift)
Nice to Have
Previous experience in a collections role — helpful, but not essential; full training is provided
What's In It For You
Full training provided — you'll be set up to succeed, not thrown in cold
A role with real scope to grow into — this is positioned as a senior-track opportunity with a genuine path to shaping team process, not a static call-handling seat
The chance to build serious negotiation, compliance, and dispute-resolution skills in a regulated environment
A team culture built around actually helping people, not just hitting call counts
Ready to bring your voice — and your judgement — to a team that's making a real difference for customers? Apply now.
- Role type
- Finance
- Role
- Others
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Work Schedule
- Monday to Friday (6:00 AM/7:00 AM to 3:00 PM/4:00 PM MNL time)
- Shifting Schedule?
- Yes
- Shifts with Daylight Savings?
- No
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.