After-Hours Coordinator Team Lead
This role will be responsible for driving team performance, supporting day to day operations, and ensuring strong alignment with our Australian based leadership team. The intention is for this position to provide dedicated local leadership presence to strengthen accountability, consistency, engagement, and overall service delivery outcomes.
Key responsibilities of the Team Leader will include, but are not limited to:
Leading, coaching, and supporting Afterhours and Coordination team members to achieve individual and team KPI targets
Monitoring team performance and proactively addressing gaps through regular feedback, performance conversations, and development support
Managing attendance, leave planning (PTO), roster adherence, and workforce scheduling to ensure operational coverage and service continuity
Supporting productivity, quality assurance, and adherence to operational processes and expectations
Building and maintaining strong team culture, engagement, morale, and employee wellbeing initiatives
Providing first level people leadership support, including performance management and escalation where required
Working closely and collaboratively with Australia based leaders to ensure priorities, communication, and decision making remain aligned across locations
Identifying opportunities for process improvements and contributing to operational efficiency initiatives
Supporting onboarding, training, and capability development of team members where required
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Australian Eastern Standard Time
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.