Team Leader Account Receivable (5-Month Contract)
PRIMARY FUNCTION
To lead and oversee credit, claims, and collections functions for major accounts, ensuring accurate processing, timely payments, effective resolutions, and strong stakeholder relationships. The role will also drive process improvements, mentor team members, and act as the primary escalation point for complex issues.
KEY RESPONSIBILITIES & DUTIES
Credit & Claims Leadership
• Oversee and manage credit note processing for: damaged stock, short supply, duplicatedorders, rejected or returned deliveries, expired stock, promotional discounts, and faultyproducts for major accounts.
• Lead promotional claims administration through TPM (Salesforce), including accountreconciliation, claim uploads, approvals, and credit offsets.
• Monitor and support resolution of uncollectable debts, including those arising from customerliquidation or administration.
• Credit Control – Major Accounts
• Lead allocation of incoming payments and oversee customer claim investigations incoordination with Customer Service.
• Ensure accurate reconciliation of customer accounts and act as the senior liaison forescalated queries.
• Drive timely follow-up on unpaid invoices and overdue accounts, including portal-basedcollections for grocery accounts.
• Monitor and ensure on-time cash collections across all major accounts.
• People & Process Management
• Provide guidance, coaching, and oversight to team members handling credit, claims, andcollections.
• Identify opportunities for process improvement and system optimisation.
• Ensure compliance with company policies and relevant regulations.
Key Relationships
Internal:
•Sales Accounts
•Customer Service
•Finance
•Supply Chain
•IT
External:
•Customers
•Insurer
Key Skills & Competencies
•Strong leadership in Accounts Receivable management, including invoicing, credit notes,and payment allocation.
•Expertise in claims processing and dispute resolution.
•High accuracy in reconciliation and resolving account discrepancies.
•Strong negotiation skills for payment arrangements and claim settlements.
•Experience with ERP/CRM systems (preferably Salesforce TPM).
•Intermediate to advanced Excel skills.
Scope of Role
Focus on Accounts Receivable processes, particularly:
Allocation of payments
General AR processing tasks
Use previous Accounts Receivable specialist Job Ad
Experience Level:
Open to varying levels of seniority depending on candidate strength and fit with AR functions.
- Role type
- Finance
- Role
- Accounts Receivable Officer / Specialist
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Hybrid
- Work Schedule
- 7:00 AM- 4:00 PM MNL / 9:00 AM-6:00 PM AEST
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.