Payments & Settlements Analyst
The Payment Solutions Analyst supports our customers, brokers, funders, and teams in ensuring payments are processed correctly, on time, every time. The Payment Solutions Team is responsible for the accuracy of the loan ledger, identification and allocation of unallocated funds, servicing Wisr loans and Wisr Financial Wellness Products, and managing payments to brokers, aggregators, and funders.
RESPONSIBILITIES
Process daily payables related to loan settlement and disbursement functions across Wisr products.
Manage settlement-related issues, ensuring timely resolution and accuracy, including investigating and reprocessing failed or rejected payments.
Process daily receivables functions, including clearing and allocating funds, managing arrears positions, and treating dishonoured payments.
Work with partners to investigate and allocate unallocated funds to reduce the daily spot balance.
Process weekly payables for WisrApp Roundups and monthly payables for aggregator commissions.
Provide exceptional customer service while supporting and educating customers with these processes and complex loan servicing-related queries and complaints.
Document & provide requested details for Secured Vehicle Loans insurance-related claims.
Liaise with internal and external customers to troubleshoot and resolve system and process-related issues and customer complaints.
Proactively identifies gaps in processes and knowledge, and works to close them accordingly.
SKILLS, QUALIFICATIONS, EXPERIENCE & BEHAVIOURS
Transferable skills as below 2 years of transferable experience
Understanding of core payment principles Understanding of the Australian banking and payments landscape
Follows process with support Follows process with limited support, suggests improvement, and moves autonomously between tasks without needing direction
Identifies and flags risks Understands operational risk principles, flags risks, and adheres to the escalation policy
Attuned listening, eye for detail, genuine care, empathy, and understanding of different stakeholders and customers at different stages of the product life cycle
Exceptional communication skills (verbal and written), with the ability to break down complex concepts
Strong analytical and problem-solving mindset, with the ability to search for answers to problems
An inquisitive, growth mindset, embracing pace, change, and feedback.
Operates with proactive curiosity and determination
MEASURES OF SUCCESS
Daily payables and receivables functions completed on schedule
Team’s KPI achievements
New team member’s Training plan progress
Quality hindsight scores
Customer Service NPS/ complaints
- Role type
- Finance
- Role
- Others
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Remote status
- Fully Remote
- Work Schedule
- Monday to Friday (9:00 AM to 6:00 PM Sydney time)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.