Verifications Team Leader
PRIMARY RESPONSIBILITIES & DUTIES
Team Leaders within the Verifications department are responsible for leading, coaching and mentoring a team of Verification Officers to contribute to Operational goals. They are responsible for ensuring compliance with responsible lending as well as driving performance and output.
KEY RESPONSIBILITIES
Ensuring day-to-day critical operational functions are performed on time and consistently; manages queries as and when they arise with swift resolution.
Allocating rosters and reporting within the Verifications team.
Consistently striving for quality outcomes, understanding operational risk implicitly and taking the lead to identify potential risks and contribute to remediation actions.
Lead regular coaching and personal development conversations.
Acting as a key point of contact for escalations, complex situations, and ad-hoc queries.
Support team with escalated customer situations, including building relationships and liaising with other teams on behalf of the customer and brokers.
Quality assurance and continuous development including hindsight reviews in adherence to Wisrʼs Policies.
Highlighting and communicating any breaches to the Head of Credit Operations as well as identifying suitable training and re-education requirements.
Coaching, mentoring, developing, and identifying the training needs of the Verification team.
Assisting in developing short, medium, and long-term strategies to enhance the effectiveness of the Verification team to meet agreed business objectives.
Lead team reward and recognition initiatives, and coordinate meaningful social connection activities.
Recruit, onboard, and train new team members.
Own and implement process improvement projects or business projects end-to-end with minimal supervision.
Work with our leaders across the Operations Leadership team to ensure continuous uplift in performance.
Work closely with the Manager of Credit Operations on key strategic initiatives for performance and business improvement.
Adhoc tasks as required.
PERSONAL SKILLS & QUALITIES
Previous lending experience is highly advantageous
Highly evolved written and verbal communication skills, with the ability to understand and liaise with other functions
Attuned emotional intelligence, with the ability to demonstrate patience, empathy, and genuine care for others
The ability to lead by example in customer-first behaviours and performance
The ability to diagnose performance issues, coach and develop the team in improving these performance areas
A deep understanding of data analysis and reporting functions in Excel or Google Sheets
The ability to think strategically to uplift team performance and workflow processing
The ability to manage resources according to workflow and company priorities
Delivers results as per Key Performance Indicators (KPI’s)
Solid leadership skills and experience, minimum 2 years required
- Role type
- Finance
- Role
- Others
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Monthly salary
- PHP55,000
- Work Schedule
- Monday to Friday (9:00am - 6:00pm AEDT/6:00 AM to 3:00 PM MNL Time)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.