Credit Analyst
About the Role
We are looking for a highly driven Credit Analyst to join Engine Capital and play a critical role in supporting credit execution and customer service delivery.
In this role, you will help the business achieve its goal of originating $80M in CY26, while maintaining end-to-end turnaround times under 45 days and delivering a consistently high-quality customer experience.
You will operate with speed, accuracy, and strong attention to detail, proactively escalating risks and contributing to continuous process improvements. We are looking for an A-Player who thrives in a fast-paced, high-performance environment.
Key Responsibilities
Credit Execution
Draft credit approvals, valuation instructions, loan document instructions, and credit papers on the same day for requests received before 4 PM
Conduct all required credit due diligence searches (credit, Google, RP Data)
Escalate adverse findings within the same day
Support pre-settlement call overflow when needed
Contribute to process improvements to reduce turnaround times
Success Metrics:
≥95% of credit tasks completed within SLA
24-hour approval turnaround (where applicable)
End-to-end processing time ≤45 days
High-quality work and sound escalation judgment
Strong team feedback and A-Player performance
2. Post-Settlement Control
Complete post-settlement checklist tasks within 5 business days
Ensure loan files are accurate, complete, and well-documented
Escalate discrepancies promptly
Success Metrics:
Zero losses from post-settlement errors
<5% rework rate
High accuracy and completeness of loan files
3. Customer Service Support
Manage and respond to customer enquiries via the info@ inbox
Coordinate with internal teams to resolve queries efficiently
Assist in maintaining and improving the customer service manual
Success Metrics:
Customer enquiries responded to within 24 hours
Net Promoter Score (NPS) ≥70
High-quality, consistent written communication
What We’re Looking For
Core Capabilities
Strong understanding of credit policy, processes, and documentation
Exceptional attention to detail and execution discipline
Customer service and objection-handling skills
Clear written and verbal communication
Ability to thrive in a fast-paced, dynamic environment
Team Attributes (IHARA)
Intuitive
Hardworking
Attention to detail
Resilient
Authentic
Our Values
Fearless
Excellence
Principles
Diversity
Why Join Engine Capital?
Be part of a high-growth business with ambitious targets
Work in a performance-driven, collaborative environment
Opportunity to continuously improve processes and make a real impact
Develop your career as a top-tier credit professional
If you're someone who takes ownership, executes with precision, and thrives under pressure—we’d love to hear from you.
- Role type
- Finance
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Fully Remote
- Work Schedule
- Monday to Friday (7:00 AM to 4:00 PM Manila Time)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.