Salesforce Administrator
We are looking for an experienced Salesforce Administrator to serve as a strategic enabler for our sales and customer service teams by optimizing how Salesforce is applied in real-world operations. This role extends beyond traditional system maintenance to focus on enhancing user adoption, streamlining processes, and ensuring data integrity across the platform.
The ideal candidate will collaborate closely with business leaders and a Salesforce Architect to ensure that platform capabilities are applied effectively and consistently, following industry best practices. This position is perfect for someone who blends deep Salesforce technical knowledge with a practical understanding of sales and service workflows, and who is driven by delivering measurable business impact through technology.
Primary Responsibilities
Business Alignment & Platform Enablement
Engage with sales and service teams to analyze daily operations and assess how Salesforce supports customer interactions.
Propose enhancements to platform usability, efficiency, and adoption based on user feedback and usage analytics.
Convert business requirements into scalable, well-architected Salesforce configurations that drive productivity.
Act as a go-to advisor for Salesforce best practices, troubleshooting, and improvement opportunities.
Platform Configuration & Management
Configure and maintain core Salesforce components including:
Custom objects, fields, page layouts, record types, and validation rules
Declarative automations such as Flows
Operational reports and dashboards
Uphold data quality through validation, cleanup procedures, and governance.
Manage user access, profiles, permission sets, and role assignments.
Architecture & Governance Collaboration
Partner with the Salesforce Architect to implement changes aligned with platform strategy and standards.
Review proposed modifications to ensure scalability, maintainability, and compliance with governance policies.
Help prevent technical debt by advocating for sustainable configuration practices.
Release Support & Documentation
Assist with testing of new features and changes before deployment.
Support sandbox environment management and release coordination.
Develop and maintain clear documentation for configurations, procedures, and user support materials.
Adoption & Continuous Enhancement
Track and analyze platform adoption trends to identify areas for improvement.
Support user onboarding and change management efforts.
Continuously refine Salesforce processes in response to evolving business needs.
Required Experience & Skills
7+ years of hands-on Salesforce administration in a production environment.
Advanced proficiency in Salesforce configuration and declarative automation (e.g., Flows).
Background supporting sales or service teams with Salesforce in a business-critical capacity.
Strong knowledge of Salesforce data architecture, security models, and reporting tools.
Demonstrated ability to translate business needs into effective platform solutions.
Excellent communication skills and experience partnering directly with business stakeholders.
Preferred Qualifications
Relevant Salesforce certifications, such as:
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Experience collaborating with Salesforce Architects or development teams.
Familiarity with integrations, APIs, or cross-system coordination.
Background in organizations with mature or rapidly evolving Salesforce implementations.
Measures of Success
Sales and service teams find Salesforce intuitive and well-suited to their daily work.
Platform updates are delivered consistently and with high reliability.
Data accuracy and report credibility show continuous improvement.
Business users see Salesforce as a value driver rather than an obstacle.
The specialist operates as a strategic partner, anticipating needs and driving platform maturity.
- Role type
- Information Technology Support
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Hybrid
- Work Schedule
- 4pm-1am MNL time M-F / 5am-2pm MNL time T-Sa
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.