Client Success Coordinator
Purpose
The purpose of this role is to facilitate digital marketing booking workflow, acting as the liaison and primary point of contact for the Client Partner team (who own the client relationship) and the Digital Trading team, who are responsible for campaign activation. This is a conduit role ensuring end clients are able to activate their bookings on platform, and coordinating between internal teams to ensure optimal efficiency. This role will require strong organisational skills, a proactive mindset, and a passion for digital performance media.
As a Client Success Coordinator, you will play a critical support role at News Xtend. Working closely with Client Partners, you’ll help manage creative and reporting workflow, as well as general support to deliver exceptional digital marketing campaigns for Xtend’s Tier 2 accounts.
Accountabilities & Responsibilities
- Support the execution of digital campaigns in SEM, Paid Social and Programmatic channels for Xtend customers, ensuring SLA’s are met for all briefed work including campaign setup, creative asset delivery, and dashboard reporting
- Assist Client Partners prepare for strategic monthly and quarterly client calls by inputting performance data and insights for presentation
- Work cross-functionally with Xtend’s Digital Trading and Creative teams to manage campaign optimisations, brief creative updates, and ensure on-time delivery of assets
- Monitor campaign health, identify early signs of performance issues or creative fatigue, and escalate insights to Digital Trading team for resolution
- Stay informed on our digital product suite (The Trade Desk, Google, Meta, LinkedIn, etc.) to support the Client Partner team in identifying strategic upsell opportunities
Capabilities & Competencies
- Clear, professional communication skills with the confidence to collaborate and contribute with internal stakeholders
- Strong attention to detail, a problem-solving mindset, and an eagerness to learn
- Strong customer service skills include SLA management and prioritization
Key Metrics
- Stakeholder feedback
- Meet or exceed SLAs for BAU activity and critical response and resolution
- OKR completion
Education & Experience
- Comfort working with cross-functional teams and structured workflows
- Previous exposure to digital advertising platforms (Google Ads, Meta, LinkedIn) is a plus
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Australian Eastern Standard Time
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.