FUNCTIONAL OVERVIEW:

• Employee Relations
  • Represents company on Labor related cases
  • Serves termination notices
  • Facilitate exit procedure for resigned and terminated employee
    • Processes employee separation documentation
    • Processes and routes clearance
    • Prepares last pay request
    • Conducts exit interview and submit summary of exit interview
  • Releases exit documentation
    • Last pay
    • Prepares Release Waiver & Quit Claim
    • Prepares Certificate of Employment
    • Coordinates with HR-Timekeeping & Payroll for Certificate of
    • Contribution (SSS, Pag-ibig & PhilHealth)
    • 2316
  • Counseling, grievance and discipline for all staff
    • Conducts investigation on complaints and grievances
    • Facilitates the resolution of any employee relations problems
    • Counsel employee regarding work, family or personal problems
    • Handles grievances of the employees, in a sensible manner
    • Prepares and issues disciplinary action memorandum
• Account Management
  • Conducts regular site visits for off-site accounts
    • Brings pay slips, documents, etc. to offsite accounts
    • Takes note on offsite concerns and discusses concerns to HR
    • Head for immediate action
    • Conducts Focus Group Discussions, as needed
  • Participates in meetings that involve a range of issues as needed and/or assigned (e.g.personnel actions, regulatory requirements, actions involving outside agencies, interdepartmental needs, collective bargaining, etc.)
• Performance Management
  • Ensure timely communication / execution / completion of the Performance Management Process
    • Distribution of performance evaluation forms
    • Records performance evaluation results
    • Computes performance ratings
  • Maintains performance evaluation tracking system
    • Tracks and monitors performance evaluation
  • Prepares employment documentation
    • Regularization
    • Personnel Action Memo (PAM)

• Compensation and Benefits Administration
  • Administers both government-mandated and company-initiated benefits which includes government and company loans
  • Ensures that all benefits administered are consistent to the employees’ corresponding status and level
  • Maintains a record of all employee movement such as promotion, regularization, and merit increase / salary adjustments
  • Handles HR Information System and 201 files
• Employee Engagement
  • Works with rest of HR team on company events
  • Conducts new hire orientation
• Records and Reports Management
  • Prepares monthly and yearend reports on terminations, transfers, promotions, disciplinary action and other information required
  • Prepare reports on complaints, counseling, grievances, surveys and other ad hoc tasks
• Others
  • Performs miscellaneous clerical functions and special projects as assigned
  • Performs general office support functions and assists personnel as necessary
  • In the absence of HR Head, handles issues and inquiries and supply authorized information to employees related to Employee relations
  • Other duties as assigned

PERSONAL SKILLS & QUALITIES

• Flawless integrity, with orientation towards compliance and people management
• Excellent English communication skills, both written and verbal
• Strong business acumen, with an entrepreneurial mindset
• Excellent time management skills with a strong sense of urgency
• High energy, team orientated
• Excellent management / organizational skills
• Precise, accurate, attention to detail a must
• High learning aptitude with the ability to work unsupervised
• Confident to practice responsible transparency at all times
• Must demonstrate initiative and a ‘can do’ attitude – solutions-oriented and results
• Focused

QUALIFICATIONS & EXPERIENCE

• Minimum of 8 years’ experience in Human Resources operations
• Extensive experience in PH labor laws
• Experience in the outsourcing / offshore staff solutions industries
• Must have an entrepreneurial mindset – accountable for recommendations and decisions, and a good understanding of commercial approaches
• Strong preference towards documentation and experience in document management is required
• Degree qualified, preferably Psychology or Behavioral Sciences related
• Willing to work on a night-shift (10:00PM to 7:00AM), in Ortigas
• Willing to work on a hybrid setup (3 days onsite, 2 days work from home)