Order Management Associate
Key Responsibilities
Order Processing & Fulfillment
- Enter, track, and confirm B2B and B2C orders through EDI, vendor portals, and internal systems such as SellerCloud.
- Coordinate with fulfillment centers and 3PLs to ensure timely shipment and resolve any issues.
- Monitor order statuses, cancellations, and delivery exceptions; escalate concerns when necessary.
- Reconcile discrepancies between purchase orders, shipping records, and invoices.
- Maintain accurate order logs and documentation to support accounting and customer service teams.
Order Management Tasks
- Maintain and monitor the orders inbox.
- Ensure timely and accurate communication with wholesalers.
- Create shipments for DFC orders.
- Manage the Build.com portal.
- Send Vendor Central labels to Canada.
Order Cancellations & Returns
- Review SellerCloud cancellation reports daily.
- Verify shipping/invoicing status before processing cancellations.
- Cancel unshipped orders to prevent fulfillment.
- Process credit memos and RMA requests.
- File and follow up on claims for damaged items.
- Document resolution steps and status updates throughout the claims process.
Wholesale Support
- Maintain strong relationships with wholesale partners.
- Provide pricing and quotes for wholesale products.
- Create accounts for new wholesale customers.
- Process wholesale orders upon receipt.
Other Duties
- Perform additional duties and special projects as assigned.
- Role type
- Supply Chain and Logistics
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Monday to Friday (9:00 PM – 6:00 AM Manila Time)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.