Customer Service Representative
Role Responsibilities:
- Answers incoming customer phone calls and chats from multiple accounts
- Answers incoming click to chats from multiple accounts
- Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service
- Processes new customer orders from email, voicemail, fax, and phone
- Strives for first call resolution to all client inquiries
- Provides product information and answers questions regarding existing orders
- Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution
- Impacts incremental sales by offering related or promotional items
- Maintain exceptional attendance and punctuality
Experience Requirements
- Experience in both sales and service-oriented fields preferred
- Experience in a customer service environment required
- Professional written and verbal communication
- Experience with Click to Chat.
Job Skills & Traits
- Accurate and quick keyboarding skills
- Comfortable multitasking with phone, click to chat and use of multiple computer programs
- Excellent telephone customer service skills
- Ability to sell over the phone
- Excellent written, email and verbal communication skills
- Excellent organizational and time management skills
- Proficient in Outlook and Microsoft Word
- Working knowledge of Excel
Required Skills and Competencies
- 3+ years on the job experience
- Retail is a plus
- Chat, email and phone call experience (prefer 3/3 but 2/3 will work)
- Longevity in jobs, not a lot of gaps on resume
- Outlook and Excel knowledge
- Ability to work a full night shift
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Jollibee Tower, Ortigas Center, Pasig City
- Work Schedule
- 5AM - 5PM PST window
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.