Call Centre Staff
PRIMARY FUNCTION
We are looking for a dynamic and customer-focused Call Centre Staff to join our growing healthcare support team. This role plays a vital part in our patient care journey, serving as the point of contact for prospective patients and supporting them through the medicinal cannabis treatment process.
As part of a telehealth-based environment, you will be responsible for inbound calls, providing information, qualifying leads, and guiding patients through next steps. Your work directly supports our mission to deliver accessible, high-quality care in a compassionate and patient-centered way.
KEY RESPONSIBILITIES & DUTIES
Lead Qualification & Inside Sales
- Handle inbound calls.
- Conduct initial qualification based on pre-assessment criteria to determine treatment suitability.
- Educate patients on services offered and the medicinal cannabis treatment process.
- Guide patients through scheduling telehealth consultations with Registered Nurses.
- Meet or exceed individual and team-based sales targets and conversion KPIs.
Customer Experience & Support
- Deliver a friendly, professional, and empathetic customer experience.
- Respond to inquiries via phone, email, and chat in a timely and informative manner.
- Work closely with the clinical team to ensure smooth handoffs and continuity of care.
Collaboration & Administration
- Accurately document all interactions in the CRM system and ensure data integrity.
- Coordinate with the Patient Care and Nursing teams to track patient progress.
- Participate in team huddles, trainings, and feedback sessions to drive continuous improvement.
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Monday to Sunday (9:00 AM to 9:00 PM AEST)
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.