Customer Support Consultant
CORE RESPONSIBILITIES
- Deliver professional and empathetic customer support
- Answer customer enquiries within a timely and accurate manner
- Understand client's needs, build rapport, and foster a positive customer relationship
- Communicating issues to various departments
- Create and manage customer orders, service call outs and warranty claims
- Inform and educate customers on our products and services
- Provide thorough solutions to customer issues
- Capture and process customer interaction information
- Set clear time frames and expectations on when responses will be received & followed up
- Attend training, maintaining up to date and relevant knowledge on products, services, and policies
- Provide a wide range of support to other team members and departments
- Ad-hoc duties as manager requires
KEY CHALLENGES FOR THE ROLE
- Working within a high volume and dynamic environment
- Ability to successfully manage multiple competing priorities
- Handling simultaneously interactions across voice and digital channels
EXPERIENCE & SKILLS REQUIRED
Mandatory (Critical for the role)
- Exceptional customer service
- Ability to build relationships with diverse stakeholders
- Intermediate computer skills
Desirable (Preferably for the role)
- Salesforce
- Previous experience in similar role
- Retail or Consumer product experience
- Office 365
VALUES AND SOFT SKILLS REQUIRED
Mandatory (Critical for the role)
- Excellent communication, organisation & time management skills
- Proactive with the ability to work independently and part of a team Time management and the ability to prioritis tasks.
- Sound conflict resolution and problem-solving skills
Desirable (Preferably for the role)
- Team player who establishes strong working relationships and collaborates with others to achieve goals
- Time management and the ability to prioritis tasks.
- Strong initiative & tenacity
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Shifting
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.