IT Helpdesk Technician
Position Overview
What you'll be doing as an IT Help Desk Technician:
- Support Microsoft Windows desktop and server technologies
- Consult with clients and offer guidance on technology use and best-practices
- Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
- Communicate the need for escalation promptly if you are unable to resolve the issue
- Provide fast and friendly tech support to end-users, IT managers, and C-level executives
- Typical Week: 85% help desk, 10% server/network support, 5% training/meetings
You are a great IT Help Desk Technician candidate if you have:
- Bachelor’s Degree, business related field preferred, or equivalent experience
- Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
- Well-rounded Microsoft desktop technology experience and user support
- Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
- Motivation and drive to develop yourself personally and professionally
- Strong communication skills both verbal and written
- Excellent customer service skills
- Role type
- Information Technology Support
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Fully Remote
- Work Schedule
- Flexible
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.