Dispatch Clerk
PRIMARY RESPONSIBILITIES & DUTIES
Purpose of the position
The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.
This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.
Key responsibilities & duties:
- Answering dispatch enquiries from customers
- Offer solutions to the customers’ delivery problems
- Arranging deliveries for customers
- Dealing with customer enquiries over the phone
- Offering solutions to customer problems and issues
PERSONAL SKILLS & QUALITIES
- Have at least 2 years’ experience in a customer service role
- Be a self-starter and driven to succeed
- Be totally people focused and customer oriented
- Have exceptional verbal and written communication skills
- Have great communication and interpersonal skills
- Have excellent time management and organisational skills
- Have the ability to maintain composure under stressful work situations
- Have exceptional Customer service
- Work well part of a team
- Have Intermediate to advance typing skills
- Must be flexible to work varied schedules, including early mornings and the possibility of UK hours (evening to night shifts Manila time), to support business needs across different time zones
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Work Schedule
- 6:00 AM – 4:00 PM Manila Time (Flexible start between 6:00 AM and 8:30 AM) Must be open to UK hours (3:00 PM – 12:00 AM Manila Time) as required Occasional Saturday overtime (not mandatory)
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.