Client Services Supervisor (Account Management/Onboarding Support)
Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
KEY ACCOUNT MANAGEMENT
- Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
- Act as an escalation point and a major advocate of the client
- Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
- Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
- Drive inside sales initiatives
ONBOARDING OPERATIONAL SUPPORT
- Conduct onboarding for new hires and nurturing long-term client and staff relationships
- Establish a clear understanding of the client’s tactical strategic plans
- Prepare client/sales visit agenda and presentations
- Develop effective communication platforms for clients and staff
- Any other administrative task requested on a regular or ad-hoc basis
- Deal with client requests and troubleshoot problems
NEW ACCOUNT SETUP
- Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises
WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES
- Proactive, resourceful, self-motivated, takes initiative
- Strong communication skills (written and spoken)
- High service orientation.
- Ability to meet deadlines with excellent time management skills
- Calm, polite, and professional behavior.
- Precise, accurate and attentive to details
- General business knowledge
SPECIAL REQUIREMENTS
- Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
- Advanced knowledge of Google Doc, Sheets, Mail, Calendar
- Experience with Australian businesses is beneficial
QUALIFICATIONS EXPERIENCE
- Bachelor’s Degree
- At least three plus (3+) years of experience in client/account management and new hire onboarding
- Background in IT procurement and inventory management is a plus but not required
- Role type
- Administration, Operations, and Support
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- 7:00AM to 4:00PM
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.