About this role:

We are seeking an experienced Senior Account Manager to join our team, based in the Philippines. This role is crucial in maintaining and enhancing our relationships with some of our most important clients, particularly those based in Australia and the US. The successful candidate will be the primary owner of these client relationships, responsible for not only maintaining strong communications and service delivery but also for identifying and driving growth opportunities within these accounts.

This role reports to the Chief Operations Officer who is based in Manila. Some international travel will be required.

Key responsibilities:

• Client Relationship Management: Serve as the main point of contact for key clients, maintaining long-term relationships and ensuring a high level of customer satisfaction and responsiveness to client needs and concerns.
• Growth Opportunities: Proactively identify and pursue opportunities to increase revenue within existing accounts by offering new services, expanding service coverage, or enhancing existing service terms.
• Stakeholder Engagement: Build and maintain strong relationships with C-level and Head of level stakeholders both externally with clients and internally within the organization.
• Account Management Fundamentals: Oversee the day-to-day management of accounts, including contractual and service level agreement (SLA) management. Ensure the fundamentals of account management are completed to a high standard.
• Financial and Commercial Management: Manage financial, commercial, and legal discussions with clients, including negotiations, contract renewals, and compliance with all agreements.
• Client Experience and Value Delivery: Continuously strive to deliver exceptional client service and find new ways to add value to the client-business relationship. Address and resolve any issues or concerns that may arise.
• Utilization of CRM: Effectively use a CRM to manage client information, communication logs, and action items. Ensure data accuracy and completeness for effective account tracking and reporting.
• Sales Skills: Utilize sales skills to not only maintain accounts but also expand them. Includes pitching additional services, negotiating contract terms, and closing deals.

Required Qualifications:

• Experience: Minimum of 5 years in client-facing roles in account management or sales, preferably with prior experience in B2B solutions, software, or outsourcing. A proven track record of managing major client relationships and growing accounts is essential.
• Language Skills: Outstanding English language skills, both written and verbal.
• Technical Skills: Proficiency in CRM solutions and familiarity with other sales and account management tools. Highly proficient in MS Office applications.
• Communication Skills: Exceptional interpersonal skills with the ability to build relationships at all levels of an organization. Strong negotiation and presentation skills.
• Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Personal Skills & Qualities:

• Excellent English communication skills, both written and verbal
• Strong business acumen
• Results Driven and detail oriented, with strong organizational skills, a sense of urgency, and time management skills.
• High energy, team orientated
• Excellent management / organisational skills
• Precise, accurate, attention to detail a must
• Ability to work unsupervised