Global Billing Analyst
Role Description and Responsibilities
This role will support activities such as bill generation, plan refreshes and product releases as well as serving as a 2nd level contact point for customer facing billing issues. Our Global business is positioned as a market disruptor with high growth potential, this role will have ample opportunity to drive improvement and learn new products and markets.
Required Skills and Qualifications
Billing Run Support
- Ensure monthly billing runs are completed within service levels.
- Identify and fix rating errors.
- Carry out root cause analysis and drive process/system improvement to minimize rating errors.
- Devise and carry out process to generate/transform data to required importable formats.
- Forecast and address process and system-based scalability issues.
Migrations
- Work as a key stakeholder in product and system transitions.
- Carry out analysis and transformation of service and rating data.
- Coordinate internal and external communication of customer impacting changes.
- Devise and carry out side by side analysis to ensure seamless transition.
New Product Implementation
- Work with Billing manager and external billing platform vendor(s) on commercial constructs ensuring best practice and consistent billing across products.
- Work as a key stakeholder in the development of new methods of charging.
- Work as a key stakeholder in the development of new charge feed mediation.
Rate Plan Implementation
- Create and update plans to deliver pricing at both cost and sell.
- Implement pricing refreshes, including changes to prefix lists.
- Drive plan rationalization to improve billing scalability.
- Manage data governance process for rate changes.
Documentation, Process Improvement & Automation
- Document & regularly review internal processes.
- Identify & implement process improvement and automation to improve capability and efficiency.
Reporting
- Devise and implement process and report formats to meet internal requirements.
Customer Support
- Promptly resolve customer queries and escalations.
- Support customers in interpreting wholesale CDRs.
Onboarding & Offboarding
- Support the sales team in onboarding and offboarding customers.
- Ensure on-boarding/offboarding processes are maintained with company/system/product changes.
Qualifications and Experience
- Telco/utility billing experience 5+ years.
- Exceptional attention to detail and experience analysing and transforming complex data sets.
- Strong sense of urgency and ability to work under pressure.
- Strong initiative to drive improvement and automation.
- Familiar with MS Office with advanced Excel skills.
Desirable
- Telco industry experience.
- Billing platform migration experience.
- Experience with prefix mediation of telco CDRs.
- Business analyst experience.
- Experience querying and manipulating data in a relational database.
Working Environment
- Remote and Hybrid working arrangements available.
- Occasional evening and weekend work may be required
- Role type
- Finance
- Role
- Billing Specialist
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Remote status
- Fully Remote
- Work Schedule
- AEST
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.