Role Description and Responsibilities

This role will support activities such as bill generation, plan refreshes and product releases as well as serving as a 2nd level contact point for customer facing billing issues. Our Global business is positioned as a market disruptor with high growth potential, this role will have ample opportunity to drive improvement and learn new products and markets.

Required Skills and Qualifications

Billing Run Support

• Ensure monthly billing runs are completed within service levels.

• Identify and fix rating errors.

• Carry out root cause analysis and drive process/system improvement to minimize rating errors.

• Devise and carry out process to generate/transform data to required importable formats.

• Forecast and address process and system-based scalability issues.

Migrations

• Work as a key stakeholder in product and system transitions.

• Carry out analysis and transformation of service and rating data.

• Coordinate internal and external communication of customer impacting changes.

• Devise and carry out side by side analysis to ensure seamless transition.

New Product Implementation

• Work with Billing manager and external billing platform vendor(s) on commercial constructs ensuring best practice and consistent billing across products.

• Work as a key stakeholder in the development of new methods of charging.

• Work as a key stakeholder in the development of new charge feed mediation.

Rate Plan Implementation

• Create and update plans to deliver pricing at both cost and sell.

• Implement pricing refreshes, including changes to prefix lists.

• Drive plan rationalization to improve billing scalability.

• Manage data governance process for rate changes.

Documentation, Process Improvement & Automation

• Document & regularly review internal processes.

• Identify & implement process improvement and automation to improve capability and efficiency.

Reporting

• Devise and implement process and report formats to meet internal requirements.

Customer Support

• Promptly resolve customer queries and escalations.

• Support customers in interpreting wholesale CDRs.

Onboarding & Offboarding

• Support the sales team in onboarding and offboarding customers.

• Ensure on-boarding/offboarding processes are maintained with company/system/product changes.

Qualifications and Experience

• Telco/utility billing experience 5+ years.

• Exceptional attention to detail and experience analysing and transforming complex data sets.

• Strong sense of urgency and ability to work under pressure.

• Strong initiative to drive improvement and automation.

• Familiar with MS Office with advanced Excel skills.

Desirable

• Telco industry experience.

• Billing platform migration experience.

• Experience with prefix mediation of telco CDRs.

• Business analyst experience.

• Experience querying and manipulating data in a relational database.

Working Environment

• Remote and Hybrid working arrangements available.

• Occasional evening and weekend work may be required