L1 Network Support Engineer (NOC)
Role Description and Responsibilities
We are seeking an experienced Network Support Engineer to join our team. Your new role has a strong focus on maintaining customer satisfaction by proactively ensuring customer IT infrastructure and systems remain operational.Primary objective is to ensure zero missed service level agreement conditions; first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment. Required Skills and QualificationsCandidates seeking an efficient, customer-focused engineer looking to grow with Nexon as we continue to expand our national presence are encouraged to apply.
Key Responsibilities:
- Serve as the first point of contact for customers seeking assistance over the phone, email, or ticket
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Skills and Experience: Must Have:
- Technical or College Degree in Information Technology, or related field, and/or networking certifications (CCNA desirable)
- Outstanding customer service skills and a dedication to the 'Customer Service Experience’
- Ability to work within a team in a fast-paced and constantly changing environment
- Ability to follow instructions from the Management team and senior colleagues
- Ability to work a rotating roster
- Excellent work ethic and attitude
- Ability to multi-task (e.g., answer additional calls while already working on an issue)
- Understanding of networking protocols
- Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
- Solid understanding of network & security technologies
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Desirable: · Previous help/service desk experience is preferred but not required About You:
- Client-focused with a commitment to excellent customer service
- Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
- A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business
- Excellent time management skills, attention to detail and process oriented
- Role type
- Information Security
- Role
- Network Security Engineer
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Remote status
- Fully Remote
- Work Schedule
- AEST
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.