Senior Order Management Specialist (International B2B)
Own the order journey for a global skincare brand, from first order to final shipment.
Are you the person your team calls when an order gets stuck? We are looking for an experienced order management professional who enjoys solving problems, gets every detail right, and wants real ownership of international B2B accounts.
About the Opportunity
Our client is a well established Australian skincare brand. It makes its products in South Australia and sells them in more than 25 countries through distributors and its own overseas subsidiaries. You will join a small, hands on Customer Service team and look after B2B distributor accounts across Europe, the Middle East, Asia and Australia, as well as subsidiary markets including Japan, China, Hong Kong and the US. The team is lean, so your work is visible and your decisions matter.
What You’ll Do
Enter and manage B2B orders accurately in the ERP, checking SKUs, quantities, pricing and shipping details
Handle different order types, from distributor orders to stock transfers for overseas subsidiaries
Coordinate shipments with the warehouse, logistics partners and freight forwarders, using the right Incoterms
Spot and solve problems early, whether they come from the system, the warehouse, shipping or a customer request
Be the main contact for distributors on orders, stock availability, pricing and delivery status
Process returns, credits, part orders, back orders and special requests
Work with Finance on billing and invoicing across the full Order to Cash cycle
Keep accurate records and build order and service reports in Excel
Suggest ways to make order processing faster and more accurate
This role is for you if you like owning the outcome
Orders don’t arrive in a steady stream. Some days are quiet, then a wave comes in all at once. You will do well here if you stay calm when it gets busy, think a problem through before asking for help, and take pride in getting every detail right the first time.
What You Bring
At least 4 years in order management, order processing, sales administration or customer service for B2B customers
End to end Order to Cash experience, from order entry through shipment and billing
Experience with international or cross border customers, ideally distributors
Working knowledge of Incoterms, export shipping and freight forwarder coordination
Hands on experience with an ERP system such as Oracle, SAP or Microsoft Dynamics
Strong practical Excel skills, including VLOOKUP and pivot tables
Excellent written and spoken English
A sharp eye for detail and the habit of checking your own work
Sound judgment and the confidence to make decisions when things change quickly
A bonus: experience in skincare, beauty or consumer goods, or with B2C customer support
Why You’ll Love This Role
Real ownership of an international order book, not a scripted queue
Daytime hours aligned with Australia
Work from home flexibility
Exposure to markets across Europe, Asia, Australia and the US
A supportive manager, with clear process guides and templates from day one
A small team where your contribution is seen and valued
Hours & Work Setup
The role follows South Australian business hours: a 9 hour day with a 1 hour lunch, starting around 9:00 AM Adelaide time.
- Location
- Jollibee Tower, Ortigas Center, Pasig City
- Remote status
- Hybrid
- Work Schedule
- Mondays through Fridays (6:30 AM to 3:30 PM Manila Time)
- Shifting Schedule?
- No
- Shifts with Daylight Savings?
- Yes
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.