Technical Support Specialist
About the Role
Our client is a fast-growing, global provider of positioning and automation technology, supporting customers across surveying, machine control and related industries. As they scale their Australian support operation, they're building out a Manila-based support team to be the front line for customer calls and emails — with a clear, structured path into deeper technical diagnostics as you grow into the role.
What You'll Do
Be the first point of contact for customer calls and emails, logging and qualifying every case with care.
Help customers get set up — software licence activation, file uploads, and configuration across enterprise platforms.
Troubleshoot connectivity and subscription setup for specialised field hardware and services.
Manage user accounts and access across multiple customer-facing systems.
Grow into diagnosing and resolving technical faults directly, escalating to Australia-based specialists when needed.
Document everything clearly — cases, reports, and product feedback — to the standard the team relies on.
What You'll Bring
Strong communication skills and a genuinely customer-first attitude, even under call-volume pressure.
Comfort with electronic documentation and picking up new software systems.
A problem-solving mindset and the discipline to document things properly the first time.
Experience in a customer-facing, problem-solving role.
Willingness to work a rotating early-morning or afternoon shift aligned to Australian business hours.
Nice to Have
Background in survey, machine control, auto-electrical, or design/engineering fields is a strong plus — but not required. Full training is provided.
What's In It For You
A genuine growth path — the role is deliberately staged so you build toward full technical ownership rather than being thrown in on day one.
Structured onboarding, including a customised training program built specifically for this client's culture and customer-experience standards.
Work with globally-used industry systems and specialised field technology.
Be part of a close-knit support team solving real, high-volume problems for an international client base.
Call to Action
If you're the kind of person who stays calm when the phones won't stop ringing and takes pride in getting the details right — we want to hear from you. Apply now and take the first step toward a technical support career with real room to grow.
- Role type
- Information Technology Support
- Role
- IT Support Specialist
- Locations
- Jollibee Tower, Ortigas Center, Pasig City
- Work Schedule
- Mondays through Fridays (Shift A: 7:30am–4:30pm AEST = 4:30am–1:30pm Manila time. Shift B: 11:00am–7:30pm AEST = 8:00am–5:30pm Manila time.
- Shifting Schedule?
- Yes
- Shifts with Daylight Savings?
- Yes
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.