Support Operations Team Leader
Be the local leader a growing offshore team trusts — and the trusted voice their Australian leadership relies on.
A fast-growing Australian-based company in the positioning, automation and geospatial technology space is looking for a Support Operations Team Leader to lead its Philippines-based support, subscriptions and accounts receivable team. This is a genuinely hybrid leadership role: you'll coach and develop your local team day-to-day, while acting as the trusted on-the-ground partner for department heads based in Australia — helping them understand what's really happening, and helping your team feel connected to a company culture that's thousands of kilometres away.
What You'll Do
Lead, coach and develop a small team covering technical support, subscriptions administration and accounts receivable
Run regular 1:1s, performance reviews and development plans, and drive accountability to clear service-level targets
Be the culture carrier for your team — the person who keeps everyone aligned with the wider company's values day to day
Act as the trusted go-between for Australia-based leadership, giving them visibility into how the team is really performing and feeling
Oversee case management, billing and subscription workflows across core support and finance systems, driving continuous improvement
Own and report on team KPIs — first-response times, resolution rates, productivity and documentation quality
What You'll Bring
Proven experience leading a customer operations or technical support team, ideally in a BPO or shared-services environment
A genuine, people-first leadership style — you notice when someone needs coaching, and you know how to have that conversation
Strong communication and relationship-building skills, including working confidently with stakeholders based overseas
Comfort with case-management and subscription/billing systems (full training provided on our specific tools)
Nice to Have
(Plus) Hands-on experience with Microsoft D365 and/or subscription platforms such as Zuora
(Plus) Background or interest in geospatial, machine control, or similar technical industries
What's In It For You
A genuine leadership seat at the table — you'll shape how a growing offshore team works, not just administer it
Direct, regular exposure to senior leadership based in Australia
Ongoing learning and development — a minimum of three skills courses funded every quarter
Ready to Lead From the Front?
If you're a people-first team leader who wants real ownership — not just a title — we'd love to hear from you. Shortlisted candidates will be invited to a video interview, followed by a face-to-face round. Apply now.
- Role type
- Administration, Operations, and Support
- Role
- Operations Manager
- Locations
- Jollibee Tower, Ortigas Center, Pasig City
- Work Schedule
- Mondays through Fridays (6:30 AM to 3:30 PM Manila time)
- Shifting Schedule?
- No
- Shifts with Daylight Savings?
- Yes
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.