Accounts Receivable Collections Specialist — ANZ Portfolio
Own an entire ANZ collections portfolio, not just a queue of tickets — negotiate real payment outcomes, untangle disputes, and be the person customers trust to sort it out.
About the Role
We're hiring on behalf of a fast-growing international company delivering automation and technology solutions to businesses worldwide. As their Accounts Receivable Collections Specialist, you'll manage a dedicated portfolio of Australian and New Zealand customer accounts — chasing down overdue invoices, negotiating payment plans, and keeping cash flow healthy, all while protecting the customer relationship.
What You'll Do
Manage a portfolio of ANZ customer accounts end to end — from first follow-up to resolution.
Proactively contact customers by phone and email on overdue invoices, and negotiate realistic payment arrangements.
Investigate and resolve invoice disputes, working closely with Sales, Operations, Customer Service and Finance.
Keep account records accurate and current — billing details, contacts, and payment history.
Track aged debt and payment trends, and flag high-risk accounts early.
Prepare collection reports and give visibility on high-value overdue accounts.
Hit monthly collection targets while keeping customer satisfaction high.
What You'll Bring
3+ years' experience in accounts receivable collections or credit control, ideally with high-volume portfolios.
Confident, persuasive phone-based collections, negotiation, and stakeholder management skills.
Experience in ERP systems.
Excellent written and spoken English.
A sharp eye for detail and the confidence to manage your own portfolio independently.
Comfort with Excel and everyday digital tools for tracking and reporting.
Ideally, You Also Have
Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
Strong stakeholder management skills across cross-functional teams.
Nice to Have
Background supporting Australian and/or New Zealand customers, or in a Shared Services / BPO environment.
Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
Familiarity with AU/NZ business and customer service norms.
What's In It For You
A genuine end-to-end portfolio to own, with room to shape how you manage it.
Structured learning support — ongoing access to a learning platform, with dedicated time built into the role for upskilling each quarter.
Work with a collaborative, cross-functional team across Sales, Operations, Customer Service and Finance.
- Role type
- Finance
- Role
- Accounts Receivable Officer / Specialist
- Locations
- Jollibee Tower, Ortigas Center, Pasig City
- Work Schedule
- Mondays through Fridays (4:30 AM -1:00 PM Manila Time OR 8:00 AM to 5:00 PM Manila Time) - Depending on where you will be assigned
- Shifting Schedule?
- Yes
- Shifts with Daylight Savings?
- Yes
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.