Scheduler
Scope of position
As Scheduler, your responsibility is to ensure work is appropriately planned scoped, and resourced for optimal utilisation of staff to meet internal and external customer requirements and complete administration duties.
Key duties and responsibilities
This role involves key responsibilities across our Townsville and Gold Coast offices, including but not limited to the following:
• Answering a volume of calls from clients and team members– first point of contact
• Liaising with clients to understand service requests/ requirements
• Monitoring and prioritising urgent / reactive maintenance requests to ensure critical jobs are escalated and allocated promptly
• Optimising daily schedules and technician allocations to maximise productivity, minimise travel time, and improve service efficiency
• Contacting and coordinating multiple tradesmen and sub-contractors to schedule a high volume of service work
• Keeping clients up to date with work progress including job completion
• Liaising with management regarding jobs and being proactive in providing solutions and resolutions where possible
• General administration as required by the General Manager/Operations Manager
• Provide additional operational, administrative, and scheduling support as directed by management to meet business and client requirements
• Other duties as required
HSEQ Responsibilities
• Take reasonable care for their own safety and health and for the safety and health of other personnel at the workplace.
• Comply with the company’s safe working policies, procedures and environmental procedures.
• Report hazards, potential hazards, incidents, injuries, accidents and near misses that occur during the course of work.
• Where applicable, identify potential high-risk work in Simpro and allocate relevant safety tags, such as Job - High Risk - SWMS required or Job - Dial Before You Dig.
• Where applicable, support subcontractor compliance in the subcontractor register and/or Simpro, including licences, council approvals, safety documentation, before/after photos, invoices and toolbox records.
Selection criteria
Qualifications / Licences / Tickets / Checks:
• Relevant project management tertiary qualification will be advantageous but not essential
Skills and experience:
• Experience in construction or maintenance would be highly advantageous
• Minimum 2 years coordination/scheduling experience (preferably within building/maintenance)
• Experience using a variety of computer software packages including MS Office
Personal attributes:
• Highly developed communication and Interpersonal skills
• A high degree of initiative, takes ownership of issues and demonstrates a "can do" attitude
• Strong problem-solving skills with the ability to think proactively and provide practical solutions
• High attention to detail
• Ability to stay calm under pressure and multi-task
• Methodical and thorough approach to work
• Team player that can also work autonomously
• Trustworthy and demonstrates strong integrity
- Role type
- Administration, Operations, and Support
- Role
- Administrative Assistant
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Monday - Friday (5AM - 2PM Philippine Time)
- Shifting Schedule?
- No
- Shifts with Daylight Savings?
- No
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.