Subscription Administrator
About the Role
Join the Group Support Services team of a growing, Australia-headquartered technology company that provides positioning and automation solutions to industrial and technical markets worldwide. This is a customer-service-first role: you'll be the first point of contact for subscription and billing questions, with reconciliation and admin responsibilities growing as you settle in. Full training is provided on all core systems — no prior subscriptions software experience required.
What You'll Do
Be the go-to contact for internal and external customers by phone and email, answering subscription and billing questions clearly and promptly
Scan, review, and log incoming subscription invoices, keeping records accurate and up to date
Support the subscription lifecycle — new sign-ups, renewals, amendments, and cancellations
Help reconcile subscription and billing data across systems, including journal entries and clearing-account reversals
Follow up on overdue invoices with a service-first, relationship-conscious approach
Flag renewal milestones and billing issues to the right team member before they become problems
Contribute ideas to improve processes as you learn the role
What You'll Bring
Strong customer service skills — clear, empathetic communication by phone and email
A solid grasp of bookkeeping and reconciliation basics
Excellent Excel skills — many processes are still done manually
Sharp problem-solving skills and the ability to pick up new systems and product knowledge quickly
Strong prioritisation and time-management skills when juggling multiple requests
Nice to Have
Exposure to ERP or billing/subscription-management platforms — not required, full training provided
What's In It For You
Full training on all systems and processes
A clear growth path — start customer-service-led, build into billing and reconciliation ownership over time
Join a genuinely global, growth-stage technology company
A supportive team culture built around learning from mistakes and proactive improvement
Ready to Apply?
If you take pride in getting the details right and making customers feel heard, we'd love to hear from you. Our process is simple: two interview rounds — the first online, the second face-to-face. Apply now.
- Role type
- Customer Service
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Mondays through Fridays (6:00 AM to 3:00 PM Manila Time)
- Shifting Schedule?
- No
- Shifts with Daylight Savings?
- Yes
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.