Role Purpose

Working across multiple systems, your role will see you provide a wide range of business support services, including recording, updating & maintenance of cloud-based systems (i.e., Microsoft Dynamics), generating & coordinating IMACs and effectively progressing orders that are received through to invoicing and supporting the wider team with day-to-day administrative tasks.

Responsibilities

Sales Administration

• Supporting daily sales requirements within the quote to cash process (creating Dynamics records, chasing vendor etc.)

• Creating quotes for the sales team

• Requesting quotes from vendors

• Assist with the processing of renewals (creating quotes and monitoring renewal mailbox)

• Assist with vendor / customer correspondence by monitoring the shared delivery mailbox

• Submit deal registrations to vendors

Order Processing

• Processing orders with vendors, reviewing and verifying relevant documents specific to the order

• Raising internal PO’s and communicating them to accounts

• Manage the order process at each stage with sales rep, customers, and vendors

• Ensuring orders are accurately processed in a timely manner

• Confirming services have been correctly provisioned with vendor – chasing up any overdue orders

Customer Experience

• Outlook In-Box Management - Checking and maintaining shared mailboxes and personal inbox ensuring any items that require attention are effectively responded to.

• Client database management

• Process cancellation requests and communicate them effectively to suppliers and our internal accounts team to confirm termination of clients.

Data Maintenance

• Ensure Contacts and Accounts are accurately recorded

• Maintain Account & Opportunity ownership

• Maintain files and record management

• Data entry

• Perform other duties and responsibilities as required

Key Experience & Capabilities

• Previous experience in an administration assistant or business support role within a commercial environment

• Prior experience in a project support position

• Ability to drive project-based work and to manage tasks, schedules, deliverables, budget and project risk

• You have prior technical experience, ideally with knowledge and understanding of the Microsoft Dynamics and Service Now platform, eco-system, and best practices

• Proficiency in the use of the Microsoft Suite including Excel, Word, PowerPoint, and Outlook

• Proven track record of compliance with policies and procedures

• Strong commercial acumen as well as financial and analytical skills

Personal Attributes

• Excellent communication skills at all levels - you will be required to liaise the management team, and internal staff at all levels

• Ability to take initiative and be pro-active

• A self-starter who can manage multiple tasks effectively within time constraints

• An analytical ability with high attention to detail

• Excellent problem solving and decision-making skills

• Exceptionally well organized

• A fast learner that enjoys learning new software, systems, and processes