Customer Service Agent
Help Customers Create Great Shopping Experiences
If you enjoy helping customers, solving problems, and delivering outstanding service through chat, email, phone, and social media, this could be the perfect opportunity for you. Join a customer-focused team where every interaction matters and contributes to a positive shopping experience.
About the Role
As a Customer Service Agent, you'll be the first point of contact for customers across both online and in-store channels. You'll assist with inquiries, manage orders, resolve issues, and help ensure a smooth and enjoyable customer experience from start to finish.
This role requires strong communication skills, attention to detail, and a genuine passion for helping customers while working in a fast-paced environment.
What You'll Do
Provide exceptional customer service and build positive customer relationships
Respond to inquiries via phone, email, live chat, eBay, and Facebook
Process customer orders, cancellations, returns, and refunds accurately
Meet customer satisfaction goals and service level agreements (SLAs)
Investigate and resolve customer concerns related to orders, products, systems, and website functionality
Collaborate with internal teams and management to resolve issues efficiently
Escalate recurring concerns and provide feedback to improve customer experience and internal processes
Stay up to date on products, services, policies, systems, and procedures
What You'll Bring
Required
At least 2 years of customer service experience in a fast-paced environment
Excellent written and verbal communication skills
Strong problem-solving and conflict-resolution abilities
A customer-first mindset with professionalism and empathy
Ability to remain calm and effective when handling challenging customer situations
Strong Microsoft Office skills, particularly Excel
Ability to quickly learn new systems and processes
Preferred
Experience using customer service platforms such as Zendesk
Experience supporting customers across multiple communication channels
Exposure to eCommerce, retail, or online order management environments
What's In It For You
Opportunity to work in a customer-focused environment where your work has a direct impact on customer satisfaction
Exposure to multiple support channels, including chat, email, social media, and phone
Collaborative team environment with ongoing learning opportunities
Competitive salary, discussed during the interview process
Apply Today
If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced support environment, we'd love to hear from you. Apply now and take the next step in your customer service career.
- Role type
- Customer Service
- Role
- Chat Support Agent
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Shifting from Wednesdays through Sundays (10:00 AM to 7:00 PM Manila time)
- Shifting Schedule?
- Yes
- Shifts with Daylight Savings?
- Yes
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.