We are looking for a highly proactive, AI-driven Credit Analyst / Operations Associate who thrives on solving problems, improving workflows, and finding smarter ways to operate.

We are looking for someone who naturally thinks:

• “How can AI automate this?”

• “How can I remove repetitive manual work?”

• “How can I make the business run faster and more efficiently?”

• “What systems or workflows can be improved?”

• “How can I create more leverage for the team?”

The ideal candidate is energetic, resourceful, fast-learning, and highly proactive — someone who embraces AI tools daily, takes ownership without constant supervision, and continuously looks for ways to improve how work gets done.

We care more about attitude, initiative, intelligence, and willingness to learn.

KEY RESPONSIBILITIES & DUTIES

1. Credit Execution & Lending Operations

• Draft credit approvals, valuation instructions, loan document instructions, and credit papers within agreed SLAs

• Conduct due diligence checks including credit, Google, RP Data, and supporting verification processes

• Escalate adverse findings and operational risks proactively

• Support loan processing and lending operations activities

• Assist with pre-settlement and customer support overflow where required

• Deliver high-quality work while operating in a fast-paced environment

Success Metrics:

• ≥95% of tasks completed within SLA

• Fast turnaround times and strong execution quality

• Accurate credit and loan documentation

• Strong judgment and proactive escalation

• High reliability and ownership

2. AI, Automation & Process Improvement

• Identify repetitive tasks and manual workflows that can be automated or streamlined

• Use AI tools such as ChatGPT, Claude, and other automation platforms to improve productivity and operational efficiency

• Create workflows, prompts, templates, trackers, and systems that reduce manual work

• Improve turnaround times, communication workflows, and operational processes

• Continuously contribute ideas to help the business scale more effectively

Success Metrics:

• Reduced manual workload across the team

• Faster and more efficient operations

• AI-driven workflow improvements implemented

• Increased productivity and operational leverage

• Strong contribution to continuous improvement initiatives

3. Customer Service & Stakeholder Support

• Manage and respond to customer enquiries professionally and efficiently

• Coordinate with internal teams to resolve issues quickly

• Deliver clear, confident, and high-quality communication

• Help improve customer service processes and internal documentation

Success Metrics:

• Customer enquiries responded to within agreed SLAs

• Strong stakeholder feedback

• Consistent and professional communication

• Improved customer experience and operational efficiency

What We’re Looking For

Core Requirements

• Previous experience in lending operations, mortgages, finance operations, broker support, customer support, or similar operational environments

• Experience creating effective prompts and AI-assisted workflows

• Ability to leverage AI for drafting, analysis, documentation, and operational support

• Actively uses AI tools daily to improve productivity, automate repetitive tasks, and support operational decision-making.

• Strong systems and process thinking capability

• Strong attention to detail and ability to execute accurately at speed

• Comfortable working in fast-paced, high-performance environments

• Strong written and verbal communication skills

• Highly organised, resourceful, and proactive

Ideal Candidate Profile

We are looking for someone who is:

• Comfortable figuring things out independently

• Able to work with minimal hand-holding

• Naturally looks for ways to remove bottlenecks and inefficiencies

• Curious about AI, automation, and operational efficiency

• A fast learner with strong initiative

• Someone who naturally improves systems instead of simply following them

• Excited by ownership, growth, and continuous improvement

• Australian lending experience is valuable, but attitude, intelligence, adaptability, and willingness to learn are more important for this role.

Why Join Us?

• Be part of a fast-growing finance business with ambitious goals

• Work directly with leadership in a high-impact operational role

• Help build smarter, faster, and more scalable workflows

• Gain exposure across credit, operations, customer experience, and process improvement

• Use AI and modern tools to create real business impact

• Grow into a highly valuable operational and business support professional

If you are someone who loves solving problems, improving systems, using AI to work smarter, and taking ownership in a fast-moving environment — we’d love to hear from you