Key Responsibilities

Administration

• Maintain and update team calendars, schedules, and meeting logistics.

• Prepare agendas, take minutes, and follow up on action items.

• Assist with document preparation, formatting, and distribution.

• Gather required information to lodge claims according to State-based timeframes.

• Enter claim information into claims management system.

• Request and gather supporting documents.

• Assist with email management.

• Process Scholarship reimbursements and assist with approvals.

• Assist in ad-hoc tasks which may include follow-up phone calls and emails to Centre Managers to ensure all reporting and funding records are up to date.

Data & Records Management

• Maintain accurate records of grant applications and funding approvals.

• Support data entry and reporting for compliance and performance tracking.

• Assist with ServiceNow system updates and tracking requests.

• Track system Users and funding approvals for all Centre’s.

Communication & Coordination

• Liaise with internal stakeholders including Centre Managers, Talent, and Education teams.

Respond to routine queries and direct complex matters to appropriate team members.

• Coordinate communication and logistics for grant activities.

Maintain Working Relationships

Internal

• Grants Team

• Regional and Zone Managers

• Centre Support Staff

• Centre Managers

External

• Regulatory Authorities

• Government Departments

• Software Providers

• Departments of Education

Compliance & Documentation

• Assist with tracking funding compliance documentation.

Support the preparation of reports for funding bodies and internal stakeholders.

• Ensure filing and archiving sensitive documents in accordance with policy.

Event & Program Support

• Provide logistical support for professional development sessions, webinars, and team events.

• Assist with promotional materials and communications.

• Coordinate enrolment and graduation documentation for scholarship recipients.

Professional Development

• Prioritise your own professional development and development provided by AEG.

• Attend monthly team meetings and training sessions

Health & Safety

• Abide by AEG’s Safety Commitment:

At Affinity Education, we believe that child safety is everyone’s responsibility. We are committed to upholding the safety, rights and wellbeing of all children and promote a culture of child safety with a zero-tolerance approach to child abuse and harm.

Child Safety

• Actively contributes to developing a child-safe culture that protects children from harm.

• Identify and respond to any indicators or disclosures of harm.

• Promote the cultural safety and wellbeing of all children.

Skills & Experience

Experience & Qualifications

• 2+ years in an administrative support role, preferably in education or not-for-profit sectors

• Experience with data entry, document management, and scheduling

• Familiarity with compliance and reporting processes

Knowledge & Skills

• Strong organisational and time management skills

• High attention to detail and accuracy

• Excellent written and verbal communication

• Proficiency in Microsoft Office and data systems (e.g., ServiceNow)

• Ability to work collaboratively in a team environment.

• Commitment to child safety and professional integrity

Core Competencies

• Build Relationships: Builds & and maintains relationships.

• Communicates Effectively: Communicates effectively to influence others.

• Drives Quality and Performance: Delivers value to centre through continuous improvement.

• Displays Resilience: Manages Stress. Pursues work with positivity and energy.

• Focuses on Safety: Treats safety as a priority.

• Team Supports: Lives team spirit

Behaviours

• Balances Priorities - Effectively manages time and resources to ensure critical activities are completed to success and adjusts priorities where appropriate. Use existing policies and procedures.

• Community Connections - Collaborates with others and builds formal and informal partnerships.

• Leading Change - Role models positivity, resilience, and openness to change.

• Critical Thinking - Solves problems by analysing situations and applying critical thinking. Decide on courses of action and implement the solutions developed to overcome problems and constraints

Measures of Success (Outcomes)

• Performance will be reviewed based on expectations and specific indicators agreed upon with your manager. These indicators will include matters critical to the success of the Company such as achievement of centre results and achievement of individual professional development.