Business Process Manager
Overview:
The Business Process Manager (BPM) will lead business process review, optimization and operational efficiency initiatives across Satellite Office. This role is responsible for identifying inefficiencies, simplifying workflows, standardizing operational practices, and introducing AI-enabled automation to reduce manual and repetitive activities.
The BPM will work closely with business leaders and operational teams to assess current-state processes, identify improvement opportunities, and implement practical solutions that improve productivity, turnaround times, quality, scalability and employee experience.
This is a hands-on individual contributor role requiring strong analytical capability, operational thinking, stakeholder engagement and practical understanding of AI tools and automation technologies. The BPM is expected to drive measurable business outcomes through continuous process improvement and operational transformation initiatives.
A strong emphasis will be placed on introducing modern AI-enabled ways of working, including workflow automation, knowledge management optimization, reporting automation, document processing improvements and employee productivity enhancements.
Key Responsibilities
Business Process Review & Documentation
Conduct end-to-end reviews of operational and business processes across all departments
Develop and maintain a centralized inventory of business process documentation for the organization
Create and maintain process maps, SOPs, workflows, decision trees and operational documentation
Identify process gaps, bottlenecks, duplication, inefficiencies, manual workarounds and operational risks
Establish baseline operational metrics for key business processes
Process Improvement & Operational Efficiency
Lead process redesign and optimization initiatives across business functions
Standardize workflows, templates, controls and operational practices where appropriate
Reduce process complexity, turnaround times and manual effort
Identify and implement opportunities for productivity improvement and cost optimization
Facilitate root cause analysis sessions and corrective action planning
Deliver measurable operational efficiency improvements across targeted business processes
AI & Automation Enablement
Identify repetitive and manual activities suitable for AI and workflow automation
Introduce practical AI-enabled solutions to improve operational efficiency
Evaluate and recommend AI and automation tools aligned with business requirements
Partner with Technology teams to implement automation initiatives where required
Drive adoption of AI-enabled productivity practices across business teams
Develop AI-assisted workflow approaches for documentation, reporting, approvals, knowledge retrieval and operational tasks
Maintain awareness of emerging AI technologies and assess practical business use cases
Stakeholder Engagement & Change Management
Engage department leaders and operational teams to understand business pain points and improvement opportunities
Facilitate workshops, interviews and process review sessions
Present findings, recommendations and improvement roadmaps to leadership teams
Support user adoption and change management activities during process changes
Build strong working relationships across business and technology teams
Governance, Reporting & Continuous Improvement
Establish process governance standards and continuous improvement practices
Define and track operational KPIs for process performance and efficiency
Develop dashboards and reporting mechanisms to monitor process outcomes
Provide regular updates on improvement initiatives, automation progress and efficiency gains
Ensure process improvements align with compliance, audit and operational requirements
Key Qualifications & Skills
Education & Experience
Bachelor’s degree in Business Administration, Operations Management, Engineering, Information Systems, Technology or related field
Minimum 5 years of experience in:
Operational excellence
Business transformation and Business process improvement
Process optimization and automation initiatives
Experience working across multiple business functions in a fast-paced environment
Proven track record delivering measurable operational efficiency improvements
Certifications
The following certifications are highly desirable:
Lean Six Sigma
Business Process Management (BPM)
CBAP or business analysis certifications
Agile or Scrum certifications
Process improvement or operational excellence certifications
AI or automation-related certifications
Technical, Analytical & AI Skills
Strong understanding of process mapping and workflow design methodologies
Experience with business analysis and systems analysis techniques
Strong analytical and problem-solving capability
Ability to analyze operational data and identify improvement opportunities
Strong understanding of AI tools and practical business automation use cases
Hands-on familiarity with tools such as:
ChatGPT
Claude
Microsoft Copilot
Power Automate
Workflow automation platforms
AI productivity tools
Understanding of how AI can improve:
Productivity
Reporting
Documentation
Knowledge management
Operational workflows
Strong proficiency in Microsoft Excel, Visio, PowerPoint and reporting tools
Communication & Personal Qualities
Strong communication and stakeholder management skills
Ability to engage effectively with operational teams and senior leadership
Strong facilitation and workshop management capability
Highly organized and detail-oriented
Self-starter with strong ownership mindset
Practical, execution-focused and results-oriented
Comfortable challenging inefficient practices constructively
Adaptable and capable of operating in a fast-paced growth environment
Key Performance Indicators (KPIs)
The Business Process Manager will be expected to define and track measurable operational improvement outcomes. KPIs and reporting dashboards will be used to monitor the effectiveness of process improvement and AI-enabled automation initiatives. Typical KPIs include:
Operational Efficiency
Reduction in manual processing effort
Reduction in process turnaround times
Productivity improvement percentages across targeted functions
Reduction in operational bottlenecks and handoff delays
Process Improvement Delivery
Number of business processes reviewed and documented
Number of process improvement initiatives completed
Percentage of core operational processes standardized
Completion of enterprise-wide process documentation inventory
AI & Automation Adoption
Number of AI-enabled or automated workflows implemented
Reduction in repetitive manual activities through automation
AI adoption rates across business teams in support of process efficiency
Estimated hours saved through automation initiatives
Quality & Risk Reduction
Reduction in operational errors and rework
Reduction in process-related incidents or escalations
Improvement in process compliance and audit readiness
Improvement in operational consistency across teams
Stakeholder Satisfaction
Stakeholder satisfaction scores for process improvement initiatives
Business user adoption rates for new workflows and automation solutions
Positive feedback from operational teams and department leaders
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Work Schedule
- Philippine Time
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.