Customer Care Admin Team Member
Primary Purpose of Role
The Customer Care Admin Team Member is responsible for:
Actioning any web orders that require manual sourcing from MFG retail stores in a timely manner.
Completing all related back-end administration accurately and efficiently on a daily basis.
Key Result Areas and Responsibilities
A. Sourcing
Manage end-to-end manual sourcing of online orders from MFG retail stores
Action allocated sourcing tasks and escalation queue items in a timely manner
Source alternative stock for rejected, unavailable, or faulty orders
Coordinate with retail stores to confirm stock availability and resolve sourcing issues
Monitor and follow up on all manually sourced orders through to fulfilment
Prioritise and action New Zealand and urgent orders within required timeframes
Identify and escalate sourcing challenges, stock issues, and delays as required
B. Administration & Reporting
Perform daily order administration to ensure accurate processing and fulfilment
Maintain accurate order statuses and system updates to support inventory integrity
Identify, investigate, and resolve order, address, and system-related errors
Manage and action helpdesk tickets, escalations, and priority tasks
Communicate clearly and accurately with customers regarding order updates, delays, and resolutions
Identify recurring issues and escalate to support process and system improvements
Support reporting requirements and highlight trends in errors or operational issues
Provide ad hoc support to customer care and retail store teams as required
Manage end-to-end administration of marketplace orders (e.g. refunds, cancellations, and order exceptions)
Ensure marketplace SLAs and platform requirements are met (refund timelines, responses, compliance)
Key Skills Qualifications & Experience
Prerequisite Skills:
Excellent communication skills
Ability to work in a team and unsupervised
Punctual, reliable and trustworthy
High levels of organisational and administration skills, with an eye for detail
Ability to work under pressure and in a fast-paced environment
Establish, maintain and promote high standards of Customer Care / Focus
Natural problem-solving ability
Strong time management skills and a sense of urgency
Knowledge of OHS requirements
Preferred Experience:
Experience using Infor M3, Magento & Fluent
Intermediate levels of Microsoft Excel
- Role type
- Customer Service
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- 06:00am - 03:00pm Manila
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.