L&D Specialist - Operations
As our Learning & Development Specialist in Manila, Philippines, you will play a key role in delivering consistent, high-quality training for our operations teams. This role is ideal for someone who excels at facilitation, enjoys working with new hires, and can confidently pick up existing programs and deliver them repeatedly as part of structured onboarding cycles.
You will help build and maintain a strong learning culture by ensuring every new team member feels welcomed, supported, and set up for success from Day One.
Responsibilities
Training Ownership & Delivery
Lead recurring onboarding and foundational training sessions for new hires.
Deliver established training programs consistently and accurately across multiple cohorts.
Facilitate learning across various modalities: in‑person, virtual, and on‑the‑floor coaching.
Create an engaging and welcoming environment for new hires and support them during the transition into their roles.
Content & Process Improvement
Create clear, practical training materials such as SOPs, quick guides, and job aids.
Continuously evaluate and refine training programs using learner feedback, observations, and performance data.
Support LMS setup, configuration, enrollment workflows, and digital learning initiatives.
Partner with operational teams to identify learning needs and recommend solutions that support performance and productivity.
Experience Requirements
Experience of delivering training within a BPO setting
5+ years in a full-time Learning & Development role.
Proven experience owning training programs from concept through delivery and continuous improvement.
Experience designing and facilitating learning across digital, classroom, and blended modalities.
Strong facilitation experience, especially in delivering onboarding programs.
LMS experience.
Salesforce experience.
Articulate, Captivate, or other L&D authoring platform experience.
Qualifications
Bachelor’s degree in a related field.
Certification in instructional design or facilitation (completed or in progress) is a plus.
Strong understanding of basic training delivery and the training lifecycle.
Excellent verbal and written communication skills.
Strong critical thinking and problem‑solving skills.
Ability to deliver training consistently and clearly across multiple onboarding cycles.
Organized, detail‑oriented, and comfortable working in a fast‑paced environment.
- Role type
- Education
- Role
- Learning and Development Specialist
- Locations
- Jollibee Tower, Ortigas Center, Pasig City
- Work Schedule
- Monday to Friday (10:00 PM to 7:00 AM Philippine time)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.