Customer Service Agent
Role Overview
As a Customer Service Agent, you will be the first point of contact for our client’s customers. You will deliver a high-quality customer experience across both online and in-store channels, helping customers with inquiries, resolving issues, and ensuring every interaction contributes to a positive shopping experience.
Key Responsibilities
Deliver exceptional customer service and build positive relationships with customers.
Respond to customer inquiries across multiple channels, including phone, email, live chat, eBay, and Facebook.
Meet customer service performance standards, including satisfaction targets and service level agreements (SLAs).
Process and manage online orders, including cancellations, returns, and refunds.
Work closely with management and internal departments to resolve issues related to systems, processes, website functionality, and customer concerns.
Escalate recurring issues and provide feedback to help improve customer experience and internal processes.
What You’ll Need to Succeed
Strong professionalism, empathy, and a customer-first mindset.
Clear and concise communication skills, with the ability to listen carefully and provide effective solutions.
Ability to resolve customer concerns efficiently while maintaining high service quality.
Resilience and composure when handling difficult customers or high-pressure situations.
Willingness to quickly learn and stay up to date on products, services, policies, systems, and procedures.
Qualifications & Experience
At least 2 years of customer service experience in a fast-paced environment.
Experience using customer service platforms; Zendesk experience is preferred.
Strong Microsoft Office skills, particularly Excel.
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Fully Remote
- Work Schedule
- Shifting from Wednesdays through Sundays (10:00 AM to 7:00 PM Manila time)
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.