The Infrastructure and Security Manager is accountable for the design, implementation, operation, and continuous improvement of the organization’s IT infrastructure and cybersecurity posture. This includes cloud platforms, on-premises systems, networks, and security controls.

The role ensures that all infrastructure services are highly available, cost-effective, scalable, and secure, supporting both internal operations and client-facing services. The manager will also lead the development and enforcement of security policies, standards, and incident response capabilities.

Key Accountabilities:

·Own end-to-end infrastructure operations across cloud, network, and end-user connectivity

·Establish and maintain a strong cybersecurity posture aligned with business risk appetite

·Ensure high availability, performance, and resilience of all IT systems

·Lead infrastructure and security strategy aligned with business growth

·Manage vendors and partners delivering infrastructure and security services

·Drive cost optimization while maintaining service quality and compliance

·Build and lead the internal team, supplemented by external partners

·Ensure compliance with regulatory, client, and contractual security requirements

KEY RESPONSIBILITIES & DUTIES

Infrastructure Management

·Design, implement, and manage enterprise infrastructure across:

·Network architecture (LAN/WAN, internet circuits, VPNs)

·Cloud platforms for servers, storage, and virtualization (if applicable)

·Ensure scalability of infrastructure to support rapid business growth

·Oversee office IT infrastructure (connectivity, Wi-Fi, structured cabling, server rooms)

·Manage infrastructure monitoring tools (e.g. SolarWinds or equivalent)

·Define and enforce SLAs, uptime targets, and performance metrics

Cybersecurity

·Develop and implement cybersecurity frameworks, policies, and controls

·Oversee endpoint, network, and cloud security (e.g. firewalls, EDR, IAM)

·Lead vulnerability management, patching, and penetration testing activities

·Establish incident detection and response processes (SOC/NOC coordination if outsourced)

·Ensure data protection and privacy compliance (e.g. ISO 27001, GDPR where applicable)

·Conduct regular security risk assessments and audits

Operations & Service Management

·Ensure stable day-to-day operations of all infrastructure services

·Implement ITIL-aligned processes (incident, problem, change management)

·Support business continuity and disaster recovery planning and testing

·Drive automation and operational efficiency improvements

Vendor & Stakeholder Management

·Manage third-party providers (telcos, cloud providers, MSPs, security vendors)

·Negotiate contracts, SLAs, and service delivery expectations

·Act as the primary escalation point for infrastructure and security issues

·Partner with internal stakeholders (Operations, HR, Finance, Clients)

Strategy & Governance

·Develop infrastructure and security roadmap aligned with business strategy

·Provide input into office build-outs, acquisitions, and new site expansions

·Establish governance frameworks, standards, and documentation

·Report on infrastructure performance, risks, and security posture to leadership

PERSONAL SKILLS & QUALITIES

·Strong ownership mindset with accountability for outcomes, not just tasks

·Ability to operate both strategically and hands-on when required

·Calm and structured under pressure, especially during incidents

·Strong problem-solving and analytical thinking skills

·Excellent communication skills, able to translate technical topics for non-technical stakeholders

·High attention to detail, especially in security and risk management

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· Collaborative and able to work across business and technical teams

· Vendor management and negotiation capability

· Continuous learning mindset, particularly in cloud and cybersecurity trends

· Integrity and strong sense of responsibility for protecting company and client data

QUALIFICATIONS & EXPERIENCE

Education

· Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Experience

· Minimum 8–12 years of experience in IT infrastructure and/or cybersecurity

· At least 3–5 years in a leadership or managerial role

· Experience managing hybrid environments (cloud + on-premise)

· Experience in BPO, financial services, or technology-driven organizations preferred

· Proven experience managing third-party vendors and outsourced service providers

Technical Skills

· Strong knowledge of:

o Cloud platforms (AWS, Azure, or GCP)

o Network design and security (firewalls, VPNs, SD-WAN)

o Infrastructure monitoring and management tools

o Identity and access management (IAM)

o Endpoint security and EDR solutions

Certifications (Preferred but not mandatory)

· Cloud certifications (e.g. AWS Certified Solutions Architect, Azure Administrator)

· Security certifications (e.g. CISSP, CISM, CEH)

· ITIL Foundation or higher