Operations & Growth Associate
The Role
As our first employee, you’ll be the operational glue that holds everything together. This is a broad, hands-on role covering product operations, consultant onboarding, payments, customer support, and marketing execution.
If you like variety, ownership, and learning fast, you’ll thrive here. If you need rigid job boundaries and process already written - this won’t be a fit (yet).
What You’ll Be Responsible For
Product & Platform Operations
Test the Gig app end-to-end and report bugs, issues, and UX improvements
Act as the day-to-day liaison with our development team
Help prioritise fixes and improvements based on user feedback
Document workflows and operating processes as we build them (and improve them)
Consultant Acquisition & Onboarding
Identify, reach out to, and recruit qualified consultants for the platform
Manage consultant onboarding, verification, and setup
Create and maintain onboarding guides, FAQs, and training materials
Support consultants with questions, issues, and best-practice usage
Payments & Compliance
Validate video call logs and completed consults
Prepare and manage consultant payment runs
Troubleshoot payment or reconciliation issues
Maintain accurate records and basic reporting
Marketing & Growth Execution
Execute marketing campaigns across email, social, and other digital channels
Support community building and engagement for consultants
Track campaign performance and help iterate based on results
Assist with content coordination (not necessarily creating all content)
Customer Support & Experience
Be the first point of contact for customer questions, issues, and complaints
Resolve issues quickly and professionally
Capture feedback and translate it into product or process improvements
Who We’re Looking For
You don’t need to know everything—but you do need to be smart, resourceful, and comfortable figuring things out.
Required
2+ years’ experience in a digital role (startup, SaaS, operations, support, marketing, or similar)
Strong digital literacy—comfortable with apps, dashboards, workflows, and online tools
Must have experience in creating AI agents
Excellent written English and clear communication skills
Highly organised, detail-oriented, and reliable
Comfortable working remotely and independently
Based in the Philippines with a stable internet connection
Nice to Have
Experience working with startups or early-stage companies
Familiarity with marketplaces, SaaS platforms, or fintech/payments
Experience in customer support, onboarding, or operations
Light marketing or campaign execution experience
“Builder” mindset—happy to create processes from scratch
Why This Role Is Interesting
You’ll be employee #1 at a global startup
You’ll learn product, operations, payments, marketing, and customer experience
You’ll work directly with the founders and help shape the company
- Role type
- Research and Development
- Role
- Others
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Remote status
- Fully Remote
- Work Schedule
- 6:30am to 3:30pm Manila
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.