Service Coordinator
Role Overview
The Service Coordinator is responsible for delivering a seamless client experience by combining client servicing, account coordination, and inside sales responsibilities. This role supports the full client lifecycle, from initial engagement and qualification through post-sale service and account growth. The Service Coordinator plays a key role in driving revenue through proactive sales efforts while ensuring high levels of client satisfaction and retention.
Key Responsibilities
1. Client Servicing & Account Coordination
Act as a primary point of contact for assigned clients, managing inquiries and service requests
Coordinate with internal teams to ensure timely and accurate delivery of services
Support onboarding of new clients and ensure a smooth transition post-sale
Maintain regular communication with clients to ensure satisfaction and retention
Proactively identify, escalate, and help resolve client concerns
2. Inside Sales & Business Development (ISS Function)
Conduct outbound and inbound sales activities, including prospecting, lead follow-ups, and nurturing
Qualify leads and identify client needs through discovery calls and communication
Present services and recommend tailored solutions based on client requirements
Assist in preparing proposals and support the sales process through to closing
Identify and drive upsell and cross-sell opportunities within existing accounts
Maintain and actively manage a sales pipeline to support revenue targets
3. Pipeline, CRM & Reporting
Maintain accurate and up-to-date records of client interactions, opportunities, and service requests in CRM
Track sales activities, pipeline progress, and service-related metrics
Provide regular updates on account status, opportunities, and performance
4. Collaboration & Process Improvement
Work closely with Sales, Customer Success, and Operations teams to ensure aligned execution
Contribute to improving sales processes, service workflows, and client experience
Provide feedback on client needs, market trends, and service enhancements
Qualifications & Experience
Bachelor’s degree in Business, Marketing, or a related field (preferred)
2–5 years of experience in inside sales, account management, customer service, or a similar role
Proven experience in both sales and client servicing responsibilities is highly preferred
Skills & Competencies
Strong communication and relationship-building skills
Customer-focused with a proactive, service-oriented mindset
Results-driven with sales and negotiation capabilities
Strong organizational and multitasking skills
Problem-solving and conflict resolution abilities
Ability to manage both sales targets and service expectations
Proficiency in CRM systems and Microsoft Office or Google Workspace
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Fully Remote
- Work Schedule
- Australian Eastern Standard Time
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.