Customer Service Supervisor
Customer Service Supervisor
We're looking for a leader who turns ideas into action — someone who can take a team, a process, or a problem and move it forward. If you're the person who doesn't just spot what's broken but actually fixes it, rolls it out, and gets the team behind it, this one's for you.
What you'll own
You'll lead a team of 11 Customer Service Coordinators — but leadership here isn't a title, it's what you deliver. This is an onsite role, and while the schedule may rotate, it will remain within a dayshift setup.
You'll set the standard, coach people up, and embed the habits and processes that keep the team sharp long after you've put them in place. When something needs to change, you make it happen: you allocate the work, drive the shift, and turn good intentions into results people can measure.
You'll be the engine behind continuous improvement — evaluating how the team works, spotting the bottlenecks, and implementing smarter ways of operating that actually take hold. You'll back it with clear daily and monthly reporting that lands on time and tells the real story.
As deputy to the Contact Centre Manager, you'll be the one keeping things running and the team pointed in the right direction. And you'll still lead from the front: stepping in on the toughest customer escalations, modelling the kind of service that turns complaints into loyalty, and being the steady, decisive presence everyone leans on.
You'll thrive here if you bring
1–3 years in customer service, ideally as a supervisor or in a call centre — with a real record of leading, not just participating
Proven ability to coach, develop, and lift a team's performance
A bias for action: you implement, you follow through, you make change stick
The judgment to know what to escalate, what to fix, and what to rebuild
A calm, confident hand with difficult customers and team escalations
Sharp communication, on the phone and on the page
Confidence with Microsoft Office and customer service systems
Why this role
You'll have genuine ownership and the room to leave a mark — to build a team and a way of working that outlasts you. If you're ready to lead by doing, we want to hear from you.
- Role type
- Customer Service
- Role
- Customer Success Manager
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Monday to Friday (8:00am to 5:00pm AEST)
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.