Customer Care Agent
ABOUT US:
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.
We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.
The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.
Reporting directly to the Customer Care Supervisor, the Customer Care Associate, Wholesale will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, scheduling, order verification, issues resolution, and data management.
DUTIES & RESPONSIBILITIES:
· Build and maintain rapport with key customers
· Manage all customer inquiries; ensuring customer expectations are met and exceeded
· Accurate entry of orders, returns, and other data into our ERP system, within defined quality standards and departmental KPI’s
· Schedule orders according to current manufacturing capacity
· Communicate order changes and status in a timely and professional manner
· Act as a customer liaison with the appropriate internal departments (i.e. Sales)
· Maintain Customer Records in our ERP system
· Meet and maintain department/team reporting metrics
· Provide backup to other customer service staff in the department
SKILLS & QUALIFICATIONS:
· 1+ year of customer service or order management experience in a high-volume environment
· Intermediate to advanced computer skills including Microsoft Office, navigating the web, and ability to type 50+ wpm
· High School diploma required
· Professional written and verbal proficiency in English
· Excellent telephone etiquette and ability to de-escalate customer concerns
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Monday to Friday (8:00PM - 5:00AM Manila)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.