Junior Support Specialist
The Junior Support Specialist serves as the primary point of contact for customer inquiries, providing responsive and effective assistance to ensure customer success with Corpaxe’s product suite.
This entry-level role is designed for individuals with 0–2 years of experience who will build foundational product knowledge while developing core support skills. The role focuses on handling inbound questions, troubleshooting basic issues, and meeting response-time expectations while resolving tickets independently. It also serves as a foundation for growth within the support team, with a clear path to progress into more advanced support roles over time.
Key Responsibilities
Customer Support & Case Management
Respond to customer inquiries via approved channels.
Quickly triage issues, capture key details, and communicate timelines.
Independently resolve basic questions and product issues; escalate complex cases with full context.
Troubleshooting & Technical Investigation
Reproduce issues with clear steps and relevant test data.
Gather and verify artifacts (screenshots, logs, IDs, timestamps).
Spot and report patterns or recurring issues.
Follow runbooks and escalation protocols.
Documentation & Knowledge Base Contributions
Document common problems and solutions.
Create or update internal and external help articles as needed.
Maintain detailed case notes for seamless handoff.
Operational Support & Collaboration
Handle ad hoc support tasks (account checks, simple data pulls, exports).
Work with Product and Engineering on escalations and known issues.
Help CS/Implementation teams with client readiness and post-launch queries.
Join on-call rotations when required.
Required Qualifications
Technical Skills
Comfort working in a ticketing system and following structured workflows.
Strong written communication, with the ability to describe steps and outcomes clearly.
Basic proficiency with spreadsheets and common file formats (CSV, XLSX).
Ability to learn product features quickly and follow troubleshooting playbooks.
Professional Attributes
High attention to detail and consistent follow-through.
Calm under time pressure, able to prioritize and meet response targets.
Strong ownership mindset while knowing when to escalate.
Patient, methodical problem-solving approach.
Education & Experience
Bachelor’s degree (or equivalent practical experience, if you prefer to allow).
0–2 years in support, customer success, operations, or a SaaS environment.
Nice to Have
Experience with APIs, logs, or troubleshooting in browser dev tools.
Prior experience supporting enterprise clients or working with SLAs.
Experience documenting processes (knowledge base, runbooks, SOPs).
What We Offer
Clear growth path (Junior → Support Specialist → Senior / Lead paths).
Training on Corpaxe products, support tooling, and troubleshooting methods.
Exposure to cross-functional work with Product and Client Management.
Collaborative environment with coaching and structured feedback.
- Role type
- Customer Service
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Fully Remote
- Work Schedule
- 10:00PM - 7:00AM
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.