Purpose of Position:

The purpose of the Marketing Assistant & Graphic Designer is to deliver high-quality graphic design and marketing support while enhancing the development of engaging e-learning content. This role is essential in maintaining brand consistency, supporting administrative tasks, and contributing to innovative learning experiences tailored to adult learners.

Key Duties and Responsibilities:

Creating an environment of hope, dignity, health, happiness, comfort, and opportunity

• Act in a manner to ensure the person being supporting feels respected

• Be approachable to the person you are supporting and to important stakeholders

• Create opportunities for the person to learn, grow and have fun

• Actively engage the person and include them in conversations and activities

• Maintain privacy and confidentiality of the Participants and their families

Our Core Values

• Integrity: Honest, Trustworthy and Respectful with devotion to our clients and the people around us.

• Empathy: Understand every person’s specific situation and environment, sharing the feelings of that person as if we were that person.

• Creative: Being able to provide solutions “Think outside the square”

• Inspire: Look for every opportunity to inspire and live the purpose

• Bold: Advocate for people’s rights. Be confident, courageous, and accountable

• Mindfulness: Be attentive to the needs of your clients, they may not always have the voice to express these needs to you

Cultures, Values & Team Membership

• Provide open, honest, and respectful feedback to co-workers

• Be a supportive and reliable team member

• Effectively and appropriately manage conflict

• Demonstrate a high level of interpersonal and communication skills

• Foster a positive team culture and facilitation of services

• Demonstrate motivation and enthusiasm for your work and team

Daily Tasks

Graphic Design

• Create visually compelling graphics for digital and print media.

• Design marketing materials, including brochures, social media assets, and internal communications.

• Maintain brand consistency across all visual communications.

Administrative Tasks

• Manage print and merchandise orders.

• Coordinate with couriers and other external suppliers.

• Support general administrative functions as needed.

Copywriting

• Develop clear, engaging, and persuasive copy for various marketing initiatives.

• Write and edit content for online learning modules and assessments.

E-Learning Content Development

• Design and develop engaging e-learning activities and online assessments tailored to adult learning styles.

• Interpret written course materials and instructional design frameworks into interactive online learning modules.

• Utilize learning technologies and publish content via Learning Management System (LMS).

Professional Development

• Demonstrate a high level of self-awareness and personal insight

• Demonstrate reflective practice and a willingness and ability to develop your practice

• Staying updated on the latest marketing trends, technologies, and tools. Engaging in professional development to enhance skills and knowledge

• Continue to develop skills and knowledge relevant to graphic design, marketing, and digital content delivery.

Administration

• Complete and maintain internal and external documentation as requested

• Use and manage organisational resources appropriately

Organisational

• Understand and adhere to Organisational policies and procedures

• Work in accordance with our Code of Conduct at all times

• Consistently demonstrate our values, vision and mission

• Complete required organisational and employment reporting and documentation in a timely and accurate manner

• Contribute to a safe and healthy workplace

• Demonstrate problem solving where appropriate

• Positively promote the Employer in all interactions

• Be welcoming, inclusive and respectful of people from diverse groups and backgrounds.

• Use digital tools and emerging technologies, including AI-assisted tools, to support productivity and quality of work, while maintaining accountability, originality, and critical judgement.

Role Requirements:

Previous Experience and/or Qualifications

• Minimum 2 years of professional graphic design and copywriting experience (in English)

• Proficiency with Canva and PowerPoint.

• Competency in Outlook and other standard office applications.

• Experience in or knowledge of the Australian disability service industry standards (preferred)

• SEO knowledge (preferred)

• Proficiency in Adobe Illustrator and Photoshop (preferred)

• Familiarity with and/or experience using LMS software, specifically Articulate Rise 360 (preferred)

Personal characteristics

• 100% fluency in written and verbal English.

• Understanding of Australian culture and target market.

• High attention to detail and accuracy.

• Ability to work autonomously and take initiative.

• Excellent communication skills (written and verbal).

• Strong organisational skills and ability to prioritise tasks effectively.

• High level of creativity and willingness to bring forward innovative ideas.

• Adaptability and ability to perform under pressure.

• Demonstrate initiative by proactively identifying opportunities to improve processes, content quality, and efficiency within the scope of the role.

• Reflect on past work and learn from mistakes, applying insights to continuously improve performance and output.

• Actively seek, accept, and apply feedback in a constructive and timely manner.

• Demonstrate the ability to work independently while knowing when to seek clarification or guidance.