The Office Manager oversees the day-to-day operations, performance and culture of our Satellite Office based in Manila, which supports our Customer Care, Technology, Merchandise Serivces, and People teams. This role is instrumental in ensuring that the Satellite Office operates smoothly, while also fostering strong alignment between the Satellite Office and the Support Centre operations.

What YOUR DAY LOOKS LIKE

Customer Obsessed & Delivering Service Like No Other

• Ensure the smooth day-to-day running of the Satellite Office including but not limited to facilities, supplies, and cleanliness

• Liaise with building management and service vendors (i.e. cleaning, IT, internet, security)

• Monitor office maintenance needs and coordinate timely repairs or improvements

• Oversee inventory management for office supplies, equipment, and pantry items

• Liaise with Satellite Office HR and Recruitment teams to execute hiring, training, retention, culture, or other people initiatives

• Provide on-site support for general staff queries and admin processes

• Support compliance with attendance tracking, timesheets, and basic office documentation

• Organise staff engagement activities, office events, and internal communications

• Act as a key David Jones contact for H&S and any emergency procedures (including weather incidents)

Driving Commercial & Operational Achievement

• Manage local vendor relationships and contracts, ensuring services meet standards and budgets

• Serve as the local contact between the Satellite Office and Support Centre Office

• Communicate and implement enterprise policies, announcements, and initiatives at a local level

• Analyse skill gaps and performance improvement opportunities (department, team, and individual level)

• Ensure company values and cultural alignment are embedded within the Satellite Office

• Provide regular updates to Support Centre management regarding local office issues, improvements, or support needs

• Coordinate logistics for Support Centre leaders visiting the Satellite Office (including workspace and travel support)

• Assist Satellite Office leaders by providing logistic and/or administrative support as needed

• Conduct reporting for Support Centre Management as required

Leading Self, Leading & Empowering Others

• Lead and motivate Satellite Office based team members of all levels for a high-performance culture

• Establish an effective operating rhythm across verticals and teams

• Manage regular catch ups with all team leaders and stakeholders, listening to their feedback and ensuring efficiency office unity

• Educate and empower Satellite Office to continuously uphold David Jones’ culture and values

• Lead self to ensure empowered, capable and accountable to deliver priorities

• Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and puts our customer at the heart of all that we do

• Lead, coach and develop a high performing team – assume responsibility for day to day supervision of Satellite office team members, escalating issues to their respective line leader locally or in Support Office, as required

• Partner cross functionally to ensure shared success and champion best practice, while indirectly building capability and confidence across the business.

• Act in accordance with David Jones THRIVING Cultural Foundations and Code of Ethics & Conduct. Comply with all David Jones policies, practices and procedures.

Work Health & Safety

• Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk.

• Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training.

• Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs.

• Report injuries or hazards as per policy and support return to work programs.

What YOU’LL NEED TO THRIVE

• A minimum 5+ years of experience in office or operations management, preferably in a BPO or offshore environment

• Strong organisational and multitasking abilities

• Strong proficiency in people supervision with experience in leading others directly, or indirectly in a matrix environment

• Excellent written and verbal communication skills in English

• Ability to quickly establish credibility and respect, and build strong working relationships with all stakeholders

• Demonstrable maturity, professionalism, and integrity

• Experience dealing with vendors, contracts, and office administration

• Proficient in Microsoft Office any other Satellite programs

• Ability to work independently while collaborating across multiple teams and cultures

• Familiarity with HR adim and coordination is a plus but not a requirement

How WE MEASURE ACHIEVEMENT

Specific goals and key performance indicators will be determined as part of your Achievement & Growth and set each financial year.

How YOU THRIVE

Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING. In our thriving culture, our people will be at their best as individuals and as teams. Our thriving cultural foundations are defined by the behaviours each and every one of us display. It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.

Customer Obsessed

• We are curious to understand our customer and build a long term relationship

• Our customer sees us as a source of inspiration and we are dedicated to delighting them with seamless solutions as one team

Empowered

• We trust each other to act with integrity, value our unique skillsets and are accountable for our decisions

• We have the confidence to learn from our challenges and take action to drive achievements

• Together we celebrate our successes

Inclusive

• We care for our people, customers, partners and community by creating an inclusive environment through belonging and respect

• We embrace the diversity of our ideas that allows our people to reach their full potential

• We are responsible for our planet through our focus on sustainability

Innovative

• We constantly seek innovative ways of improving, challenging and exploring ways we can inspire

• We achieve this by listening, seeking feedback and having the courage to challenge the status quo

• By doing this we contribute to the success and legacy of our business