Customer Support Associate
As a Customer Support and Reservations Associate, your primary role will be to ensure our guests have a wonderful stay with In2thewild. You will be the first point of contact for our guests and a key part of delivering an exceptional customer experience.
Key Responsibilities:
Manage guest bookings and assist guests in planning their escapes to our Tiny Houses
Respond to and manage customer inquiries across multiple channels (website, email, social media, etc.)
Handle online reservations, including upselling and activating offers
Assist guests via the customer contact line, including troubleshooting inquiries
Coordinate with internal and external stakeholders such as housekeepers and tradespeople to ensure timely cleaning and maintenance
Manage and resolve guest complaints professionally
Collaborate closely with other teams within the business to ensure seamless operations
What We’re Looking For:
We are seeking someone who is positive, passionate about service excellence, and enjoys working in a fast-paced, close-knit team environment. The ideal candidate will have previous experience in a similar role and a genuine interest in our eco-friendly wilderness escapes.
Requirements:
Minimum 5+ years of customer service experience
Results-driven with a proactive approach to identifying and implementing improvements
Previous experience in the travel, hospitality, or eco-tourism industries is highly regarded
Strong customer focus and a passion for delivering excellent experiences
Excellent interpersonal skills and a natural “people person”
Ability to stay calm and handle pressure in challenging situations
Strong problem-solving skills with the ability to act independently when needed
What’s in it for you?
Exciting opportunity to work with an Australian-owned travel and tourism company that connects people with the healing benefits of nature
Flexible working arrangements
Be part of a driven, energetic, and supportive team
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Remote status
- Fully Remote
- Work Schedule
- Thursday to Monday (8:30 AM to 5:30 PM Philippine Time)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.