ERP Support Specialist (Level 2 - Warehousing)
About the Role
We are looking for a Level 2 ERP Support Specialist to provide functional support across key business operations, including Manufacturing, Warehouse, and Finance. The ideal candidate will have a strong background in Sales and Distribution within an ERP environment and the ability to collaborate effectively with end-users and stakeholders.
This role will focus on identifying, troubleshooting, and resolving system issues while working closely with cross-functional teams to ensure smooth ERP operations. The right candidate will be coachable, resourceful, and eager to grow into a potential Level 3 Support role.
Key Responsibilities
Provide Level 2 ERP functional support to end-users across Manufacturing, Warehouse, and Finance operations.
Troubleshoot and resolve ERP-related issues, escalating complex cases as needed.
Communicate effectively with stakeholders and users to clarify requirements and provide timely updates.
Support Sales and Distribution processes within the ERP system.
Collaborate with technical teams to assist with ERP integrations and enhancements.
Perform data analysis and basic troubleshooting using SQL (no scripting required).
Document solutions, workflows, and known issues to improve team knowledge sharing.
Actively participate in process improvement and system optimization initiatives.
Qualifications and Experience
Industry background in Warehouse, Manufacturing, or Sales and Distribution is a must-have.
Hands-on experience supporting ERP systems (e.g., JD Edwards, SAP, Oracle, or similar)
Strong understanding of ERP functionalities and ability to reverse engineer or figure out solutions independently.
Basic knowledge of SQL for querying and troubleshooting purposes.
Excellent communication skills with the ability to liaise effectively with business and technical stakeholders.
Self-driven, proactive, and eager to learn, able to take ownership of assigned tasks and continuously improve.
- Role type
- Information Technology Support
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Fully Remote
- Work Schedule
- Sydney Timezone
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.