Junior Shopify Developer (Support & Ticket Management)
Role Overview
We are seeking a Junior Shopify Developer to act as the primary technical support for our e-commerce store. Your main objective is Ticket Management: ensuring that bug fixes, site updates, and maintenance requests are handled quickly and accurately.
This is a support-heavy role that requires you to be the "engine room" of the site. You will work across departments to resolve technical tasks that keep our business running smoothly.
#1 Priority: Ticket Management & Support
● Queue Ownership: Take full ownership of the technical support queue, ensuring tickets are picked up, updated, and resolved within agreed timelines.
● Triage & Troubleshooting: Investigate reported bugs from CX or Marketing and provide clear updates on the cause and the fix.
● Documentation: Maintain clear notes within our project management tools so all stakeholders understand the status of their requests.
Key Responsibilities
● Shopify Admin Support: Navigate and configure the Shopify backend daily (e.g., managing products, setting up discount codes, updating navigation, and adjusting notification templates).
● Front-End Maintenance: Perform Liquid, HTML, and CSS updates to the theme for small-to-medium feature requests.
● Mobile-First Performance: Ensure all fixes look perfect on mobile and follow best practices for speed (e.g., image compression and clean code).
● Stakeholder Collaboration: Work directly with Marketing (for tracking/landing pages), CX (for customer-facing fixes), and IT to ensure technical alignment.
Requirements & Skills
Primary Focus: High efficiency in ticket/task management.
Shopify Platform: Solid Proficiency: Comfortable navigating the Shopify Admin and making Liquid theme tweaks.
Technical Core: Competency in HTML5, CSS3/SASS, and basic JavaScript.
Performance: Awareness of web performance (asset compression, debugging code).
Design/UX: Nice-to-Have: Ability to follow brand guidelines; UI/UX design is not required but an "eye for detail" is.
Soft Skills (The "Ideal Fit")
● Clear Communication: You can explain technical issues simply to a Marketing or CX person without using confusing jargon.
● Time Management: You can juggle multiple small tickets simultaneously without losing track of priorities.
● Reliability: You are the person the team counts on to "just get it done" when an urgent ticket comes in.
● Proactive Awareness: While this is a support role, you have the awareness to flag a potential issue before it becomes a major bug.
- Role type
- Software and Web Development
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Remote status
- Fully Remote
- Work Schedule
- 9:00 AM – 6:00 PM (Sydney Time)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.