The Opportunity

The Security Engineer is pivotal in delivering, managing, and supporting security solutions that

ensure our customers’ environments are secure, efficient, and resilient. This role combines

hands-on implementation, customer enablement, project leadership, and pre-sales expertise.

This ensures Infotrust customers receive high-value, strategic security outcomes, tailored to

their business needs

Responsibilities

❖ Assist in the implementation, monitoring, and support of security technologies across

customer environments, including SIEM, EDR, Email/Web Security, and Cloud Security tools.

❖ Support onboarding and integration of log sources, security controls, and endpoint

solutions under the guidance of senior engineers.

❖ Work collaboratively with the PMO and engineering team to contribute to successful delivery

of security projects and tasks.

❖ Respond to customer queries and escalations with professionalism and a focus on accurate,

timely resolution.

❖ Conduct initial troubleshooting, log analysis, and issue investigation across supported

platforms.

❖ Maintain high-quality technical documentation and contribute to service transition

artefacts.

❖ Participate in internal knowledge sharing, security research, and training initiatives.

❖ Engage with customers in a professional and responsive manner to support ongoing service

delivery.

❖ Escalate complex issues appropriately and contribute to root cause analysis and resolution

tracking.

❖ Stay up to date on security best practices, emerging threats, and vendor technologies

relevant to the role.

❖ Stay abreast of emerging threats, techniques, and technologies to help evolve service

offerings and maintain relevance in a fast-changing landscape.

Key Performance Indicators (KPIs)

❖ Timely and accurate completion of assigned technical tasks and support requests

❖ Positive customer feedback on responsiveness and service quality

❖ Reduction in repeated issues through effective documentation and escalation

❖ Active participation in team meetings, training, and process improvement efforts

❖ Completion of required documentation to internal QA standards

❖ Consistent progress toward upskilling and certification milestones

Personal Attributes

❖ Clear and professional communicator with strong attention to detail

❖ Eagerness to learn and contribute in a collaborative team environment

❖ Strong problem-solving mindset and willingness to take ownership of assigned tasks

❖ Customer-oriented with a focus on delivering quality outcomes

❖ Adaptable and organised, able to manage competing tasks effectively

❖ Receptive to feedback and committed to continuous improvement

Qualifications

❖ 1–3 years of experience in Security Engineering or IT Support with a focus on security

❖ Exposure to:

o SIEM platforms (Splunk, Microsoft Sentinel, Rapid7 InsightDR, CrowdStrike NGSIEM)

o Endpoint protection tools (Microsoft Defender, CrowdStrike)

o Email/Web security platforms

o Log source onboarding and event analysis

o Windows and Linux systems, TCP/IP networking fundamentals

❖ Understanding of key security concepts, threats, and frameworks (e.g. MITRE ATT&CK, NIST,

CIS)

❖ Experience with basic scripting or automation (e.g. PowerShell, Bash, Python) is an

advantage

❖ Actively working toward industry certifications (e.g. CompTIA Security+, Microsoft Security

Fundamentals, Azure/AWS Cloud certs)

❖ Preferably with experience in Netskope.