Service Desk Technician
Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitude
Duties
· Provide user assistance in the operation of installed software
· PC hardware support including builds, troubleshooting and repairs
· Desktop support
· Software and licensing maintenance and audits
· Telephone support including company mobile phones
· Testing and evaluating new technology
· Liaising with vendors, contractors and staff in purchases and operational support matters
· Ad hoc assistance, support and administration including, but not limited to:
E-Mail
Viruses
Backup
· Other tasks as directed
Selection Criteria
Qualifications: Preferably an IT tertiary level certificate or practical IT industry history equivalent
Experience: 1 year’s previous experience in a similar role
Skills:
· Excellent verbal and written communication
· Organised and able to meet deadlines
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Philippine Time/Perth Time
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.